ORDER HELP
Can I Change Or Cancel My Order?
If your item is in stock we prepare your order immediately and you will only have a limited window to amend or cancel your order.
By signing in to My Account you can:
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Cancel your order
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Change your delivery address
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Change your shipping method
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Update gift bag and gift card options
We will confirm if your request has been successful straight away.
Can I Have My Order Gift Wrapped?
We can offer our beautiful premium gift packages for a small amount which will be set at checkout – please select this option at checkout. Your gift order will be packed in our standard packaging, placed in a recyclable signature MV sealed bag and wrapped in tissue.
If you would like to include a gift message in your parcel please fill out the GIFT MESSAGE section during the checkout process. Your message will be printed on branded Orange Blossom stationary exactly as you have entered it on the website. Alternatively, you can select to receive a blank gift card to write your own message.
Can I Order Gift Vouchers?
To purchase a gift card for use at Orange Blossom boutiques or online visit our vouchers page.
Gift cards are available to buy in the value of between 500 SAR and 2000 SAR. They can be purchased in SAR, AED, or USD, and are valid for 1 year from the date of purchase.
To redeem a gift card online, simply enter the gift card code in the GIFT VOUCHER / OFFER CODE box on your Shopping Bag page and click APPLY CODE.
To redeem a gift card in store, please present your gift voucher to our boutique in Jeddah, Saudi Arabia prior to payment.
E-cards will be processed and emailed during working hours (Saturday – Thursday, 9 am – 6 pm GMT).
How Do I Use A Promotion Or Offer Code?
To redeem a Promotion or Offer Code, add the code to the APPLY COUPON / OFFER CODE
box on your Shopping Bag page and click APPLY COUPON.
The following conditions apply:
• Only one code can be used per transaction.
• Codes can only be applied to full price pieces (they are not available on sale pieces).
• Codes are non-transferrable and no cash alternative is available.
• Orders must be made prior to 23:59 GMT on the closing date, if specified.
• All offers are subject to stock availability.
• Offers are subject to change at any time.
• All other Orange Blossom Terms and Conditions apply.
• Offer codes cannot be used to purchase gift vouchers.
What Abaya Size Do I Need?
Generally, our abayas are stocked in size relaxed to oversize.
REQUEST CUSTOMIZATION
You can request customization for any piece free of charge in the post, please complete the Free Piece Sizer Form.
HOW TO MEASURE
You can measure your existing abaya size yourself by printing the attached guide and following the instructions.
What Do I Do If I Forget My Password?
If you have forgotten your password, click here to reset it or follow the FORGOTTEN PASSWORD link on the My Account page. Follow the steps and click RESET PASSWORD. We will send a link to the email address you have provided, which will enable you to reset your password.
How Do I Change My Personal Details & My Email Preferences?
You are able to edit your personal details such as your name, phone number, email address and password from within My Account.
You can sign up to hear from us about new product launches, competitions, sales and exclusive offers via the Orange Blossom Enewsletter. Once signed up, you can unsubscribe at any time either via the ‘Unsubscribe’ link on the bottom of each enewsletter, or by the tick box in ‘My Account’.
Your privacy is important to us and we never release your personal details to any outside company for mailing or marketing purposes. We treat all of your Personal Information as confidential and we fully comply with all applicable UK Data Protection and consumer legislation. We confirm that any Personal Information which you provide to us and any User Information, from which we can identify you, is held in accordance with the registration we have with the Data Commissioner’s Office. We use your information only for the following purposes:
Processing your orders, including dispatch, payment and returns
To prevent or detect fraud or abuses of our website
To enable third parties to carry out technical, logistical or other functions on our behalf
For statistical or survey purposes to personalise and improve this website and its services to you
To administer this website
If you consent, to notify you of products or special offers that may be of interest to you.
You agree that if we are requested by the police or any other regulatory or government authority investigating illegal activities to provide your Personal Information and/ or user information, we are entitled to do so.
What Payment Methods Can I Use?
At the checkout, you can proceed as a guest or create an online account with us once you have placed your order. By creating an online account, you can enjoy a quicker checkout process in the future and save your delivery and payment details. If you are an existing customer, you will be able to log in to your account.
METHODS OF PAYMENT
We accept the following cards for payment of purchases made online:
Payment methods
Payment will be taken from your credit or debit card as soon as you have placed your order. To ensure safe shopping, we are Verisign certified. This means that all of the data you send to us, over the internet, is encrypted and protected. For more information on privacy and security, please visit divide privacy and Security.
We also take fraud very seriously, so all credit and debit card holders are subject to validation and authorisation by both us and the card issuer.
Alternative payment methods
Orange Blossom online gift vouchers are also accepted as a method of payment. Find out how to redeem a Orange Blossom gift voucher.
We also partner with TABBY and offer ‘pay in three’ as a method of payment. This option is available to customers in the KSA and the Gulf countries. A minimum spend of 500 SAR/500 AED/300 USD is required to avail this service.
To view further information about tabby, please visit About TABBY.
CURRENCIES
We show prices and accept payment in the following currencies: US Dollars, Saudi Rial, Emirati Dirham
You are free to pay in the currency of your choice and you can change your payment currency in the website footer. If you change your currency, prices will be converted at the daily exchange rates published by the ECB (view rates).
SECURITY
We have implemented internet security technology to ensure that it is safe for you to shop with us. We use Internet standard encryption technology to scramble your Personal Data when you transmit it to us. This process is known as SSL (secure sockets layer) and we are constantly updating our technology to provide you with the maximum practicable level of security. Additionally, we do not hold any of your credit card details anywhere on our website. They are simply passed securely to our payments processor for authorization by your bank. If you choose to store your card details for future payments, these are held by our payments processor, not us.
If you are experiencing difficulties with your payment or order please contact our Customer Care team on +966 (0)56 427 4937.
Information will be available as soon as possible, please contact us for further assistance.
Information will be available as soon as possible, please contact us for further assistance.
Information will be available as soon as possible, please contact us for further assistance.
PRODUCTS & PERSONALISATION
Cloths Care Guide
To keep your clothes brilliance, learn what to avoid and how to care for your fabrics, with the care instructions below:
How do you keep your clothes?
You can keep the different pieces of clothing for as long as possible by following the methods shown in the clothes instructions card for washing and ironing them, due to the different fabrics and cuts, noting that most of the formal clothes do not withstand washing in the washing machine or spinning because this affects their texture and damage in a short period and their colors may change and appear It has freckles or wrinkles.
We advise you to follow the instructions shown in the laundry label, which contains symbols showing the washing, drying and ironing method.
The Basics
Wash Less, Wear More
Always keep in mind that it’s best to wash your clothes as little as possible. Washing your clothes too often can have a negative impact on their quality while putting pressure on both the environment and your wallet. Instead of washing your garments after each use, try airing and shaking them out properly, which will most often be enough for your clothes to be good for another wear. Try to also make it a habit to spot clean stains immediately instead of using the washing machine. Read more about how to treat stains in our Stain Removal Guide.
Choose Eco-Friendly Products
To protect both your garments and the environment, opt for eco-friendly laundry products and avoid bleach and softeners. Eco-friendly detergents are just as effective as their conventional counterparts but come with the benefit of being free from harmful chemicals and toxins. Bleach can be damaging to fabrics, while softeners cover your garments in a thin film that can impede positive attributes such as breathability and moisture absorbency.
Dry Garments Naturally
Always pay attention to the individual care labels inside your garments but aim to wash your clothing at low temperatures (max. 30°C) or cold. Make sure to always fill your washing machine to avoid wasting water and energy but don’t overfill as heavy loads can cause friction and result in poorly washed or worn-out garments. Don’t forget to also sort your clothes according to their care requirements. Separate light from darker colors, while being mindful of different fabrics. To find out how to care for more delicate materials, have a look at our Organic Wool and TENCEL™ Care Guides.
Wash Mindfully
Always pay attention to the individual care labels inside your garments but aim to wash your clothing at low temperatures (max. 30°C) or cold. Make sure to always fill your washing machine to avoid wasting water and energy but don’t overfill as heavy loads can cause friction and result in poorly washed or worn-out garments. Don’t forget to also sort your clothes according to their care requirements. Separate light from darker colors, while being mindful of different fabrics. To find out how to care for more delicate materials, have a look at our Organic Wool and TENCEL™ Care Guides.
HOW TO TREAT STAINS
Stain Guide
Always aim to treat stains on clothing pieces immediately; the sooner, the better. Natural materials such as cotton, linen, and wool generally tend to be very absorbent, which means that the longer you wait before treating a stain, the harder it will be to get rid of it.
Unfortunately, there’s no universal treatment for stains, so make sure to always read up on the best way to treat your particular stain and garment. However, there are a few things to keep in mind for both fresh and set stains:
→ Choose the right water temperature. Hot or warm water is not always the best solution, as it can actually set some stains, making them even harder to eliminate. Hot or warm water is recommended for fatty stains only. Stains from coffee, blood, chocolate, ketchup, grass, fruit, berries, and red wine should be rinsed with cold water instead.
→ Use gentle detergents. If water alone does not work, add some eco-friendly laundry detergent, but remember that some garments such as those made from wool and TENCEL™ should not be rubbed or scrubbed, but instead, gently dabbed using a clean cloth.
→ Avoid using harsh stain removers or bleach, as these can damage the fabric surface of your garments. If treating your steps with water and detergent is not enough, try to repeat the process a few times. If a stain is severe or you are afraid of ruining the garment, it’s a good idea to err on the side of caution and take it to a cleaner.
STORING CLOTHES CORRECTLY
Storage
You might not be aware of it, but your clothes can actually get damaged while you’re not even wearing them. Crowded closets are a common issue, as clothes can easily get tangled, wrinkled, or snagged. Therefore, make sure you don’t overfill your closet and always store your clothes correctly; a few simple rules can make your life easier and your clothes last longer.
→ Hang sturdy fabrics. Use hangers to hang sturdy clothes such as pants and shirts that are not stretchy. Always pay attention to placing your clothes on the hangers the way you would like them to sit on your body, and close any zippers and buttons, as this will help maintain the quality and fit of your clothes.
→ Fold stretchy fabrics. Clothes made from stretchy fabrics can easily lose their shape if they’re placed on hangers. Therefore, they should be folded and stored in the drawers or shelves of your closet. However, avoid stacking too many items on top of each other, as this can cause wrinkles. When hanging T-shirts, always insert and take out the hangers through the bottom and never through the collar to avoid stretching and damage.
→ Protect your clothes from moths. Unfortunately, natural materials such as wool can sometimes attract moths, so it’s important that you always store your clothes in a dry and clean state. Dried cedar or lavender can also help protect your garments from moths. Gently shaking out your clothes from time to time can also keep moths away.
→ Storing seasonal clothes. If you plan to pack some of your clothes away throughout the seasons, also make sure they are completely dry and clean to avoid unwanted mold, mildew, and stains. Place your neatly folded garments in boxes and store them in a cool, dry, and well-ventilated space. Use dried cedar or lavender to protect your clothes from moths.
How to Care for Cotton
Washing Organic Cotton
You may machine-wash your organic cotton garments at a normal wash cycle setting and at a low temperature (max. 30°C), or cold. Always make sure to use a gentle eco-friendly laundry detergent and avoid conventional softeners as well as bleach, as they can damage the fabric. To further protect your organic cotton garments, always wash them with similar colors and inside out.
Drying Organic Cotton
Avoid tumble-drying, as this can speed up the aging of your organic cotton garments, may cause shrinkage, and also uses a considerable amount of energy. Instead, hang-dry your organic cotton garments immediately after removing them from the washing machine, and gently shake and re-shape them while doing so.
In case of an emergency, you may tumble-dry your organic cotton garments using the air cycle (no heat). But please remember that hang drying your laundry is the most environmentally friendly and safest option.
Ironing Organic Cotton
Gently shaking out your organic cotton clothes while they are still damp is often enough to remove wrinkles naturally. You may also iron them at low to medium heat. Since organic cotton is not treated with harsh chemicals, it is often less resistant to heat than conventional cotton. Therefore, it’s a good idea to always start with the lowest heat setting and gradually adjust it as needed.
How to Care for Organic Cotton
Organic cotton is grown without the use of chemicals and genetically-engineered seeds, therefore creating less greenhouse gas emissions and environmental pollution. It also requires less water in its production and, overall, helps to preserve the health of soil, nature, and people.
To maintain the shape and quality of your organic cotton garments, make sure to always care for them properly. Following the steps below will help you to do so, while also minimizing water and energy usage. As always, remember to read the individual care instructions inside your garment as specific requirements may differ.
How to wash Organic Cotton
You may machine-wash your organic cotton garments at a normal wash cycle setting and at a low temperature (max. 30°C), or cold. Choosing lower temperatures reduces the risk of shrinkage and color fading while minimizing the associated cost and environmental impact of energy usage.
Use a gentle eco-friendly laundry detergent and avoid conventional softeners as well as bleach, as they can damage the fabric. To further protect your organic cotton garments, always wash them with similar colors and inside out.
How to dry Organic Cotton
Avoid tumble-drying, as this can speed up the aging of your organic cotton garments, may cause shrinkage, and also uses a considerable amount of energy. Instead, hang dry your organic cotton garments immediately after removing them from the washing machine, and gently shake and re-shape them while doing so.
In case you really do need to dry your clothes as quickly as possible, you may tumble-dry them using the air cycle (no heat). But please remember that hang drying your laundry is the most environmentally-friendly option.
How to iron Organic Cotton
Gently shaking out your garments while they are still damp is often enough to remove wrinkles naturally. However, if you do need to iron your organic cotton clothes, you may do so at a low to medium heat. A good option is always to start with the lowest heat setting and gradually adjust it as needed.
How to remove stains from Organic Cotton
Generally, it’s best to always treat stains immediately by rinsing them with cold or warm water. Keep in mind that using cold instead of warm or hot water can reduce the chance of a stain setting, especially if it’s wine, pasta sauce, or blood. If water alone doesn’t remove the stain, apply a small amount of eco-friendly laundry detergent to a damp cloth and gently dab the stain. If a stain is severe or you are afraid of ruining the item, it’s a good idea to err on the side of caution and take it to a cleaner.
Summary
Because organic cotton is not treated with harsh chemicals, it can be less resistant to heat. Therefore, always make sure to wash, dry, and iron your organic cotton clothes at low temperatures. And don’t forget that washing your clothes less is also a good idea – it helps preserve your garments’ quality, and has a positive impact on your wallet and the environment.
How to Care for Wool
Washing Woolen Garments
Wool has temperature-regulating and self-cleaning properties, is breathable and doesn’t absorb odors, so you won’t need to wash your woolen garments very often. Most of the time, it will be enough to opt for air-cleaning by gently shaking your woolen clothes, or laying them flat on a chair overnight.
When your woolen clothes do require additional cleaning, always make sure to check the care label inside the item. You may wash items like woolen pants, jumpers, and tops by hand using cold water and eco-friendly wool laundry detergent. Avoid harsh detergents and bleach, as those can damage the delicate material. Also, avoid rubbing and scrubbing during the washing process, as this can cause surface wear.
Cleaning the Wool Overcoat
Air-clean heavy items like our Wool Overcoat by laying them on flat on a chair overnight or shaking them. If your wool overcoat needs additional cleaning, carefully spot-clean it with some eco-friendly wool laundry detergent, water, and a clean cloth, or take it to a local dry-cleaner. You may iron the Wool Overcoat at medium temperature.
Drying Woolen Garments
Never wring or hang-dry, as wool stretches easily, especially when damp. Instead, roll your woolen garment in a clean and dry towel before gently pressing it. Once the towel has absorbed the excess water, carefully ease your clothing piece into shape and lay it flat on top of a dry towel or a drying rack. Do not place your woolen garment near or on top of a heater as too much heat can damage the delicate fibers and result in shrinkage.
Ironing Woolen Garments
Generally, you may iron wool gently at medium temperature, however, please always refer to the care label inside the item.
Pilling and Pulled Yarn
While wool will soften with each wear, it might also start to show ‘pilling’ – small pieces of fluff that occur particularly in areas that are subject to friction during wear. Sometimes you may also snag your knitwear on jewelry or other objects and pull a thread loose. You can read more about what to do about pilling and pulled yarn here.
How to Care for Tencel
Washing and Drying TENCEL™
TENCEL™ garments should be washed at low temperatures (max. 30°C) with likewise colors, using eco-friendly wool wash detergent. While handwashing is the safest method, you can also machine-wash your TENCEL™ pieces using the wool or delicates cycle. For further protection of the fabric, always turn your TENCEL™ pieces inside out during the washing process.
If you ever notice any white streaks or spots on your dark-colored TENCEL™ pieces, don’t worry; this might be laundry detergent residue and can be solved easily. Next time you wash your TENCEL™ pieces, try using a detergent specifically for darker colors, use less detergent, and choose to dilute liquid detergents.
Don’t use a tumble-dryer and opt for hang-drying. In order to avoid detergent residue on clothes of darker color, it’s also advised to wrap your TENCEL™ pieces in a clean towel to evenly remove excess water, before placing them on a clothing rack or hanger to dry.
Removing Stains from TENCEL™
Never use any bleach or harsh stain removers to get rid of stains on your TENCEL™ pieces. Instead, make sure to rinse stains immediately, using cold or warm water, depending on the stain (for more information, have a look at our Stain Removal Guide). If water alone doesn’t work, try applying some eco-friendly wool laundry detergent and gently dabbing the stain with a clean, damp cloth. Avoid scrubbing or rubbing as this can damage the fabric.
Removing Wrinkles from TENCEL™
If any wrinkles appear on your TENCEL™ items, it’s best to steam them, as this is the most gentle option. If you don’t own a steamer, you can use an iron on the low heat or steam setting.
How to Care for Knitwear
Warm, cozy and easy to style – quality knitwear is a true essential for every wardrobe that will last a very long time, provided it is taken good care of.
Knitwear can be made of a variety of different fibres, ranging from animal hair (e.g. lambswool, angora, cashmere) to materials derived from plants (e.g. cotton), but also petroleum-based fibres (e.g. acrylic). At The Slow Label, our knitwear is made from 100% certified organic, plant-dyed and mulesing-free wool, ensuring that it causes no harm to garment workers, animals and the planet.
Quality knitwear made from natural materials is a lifetime investment and should be treated as such; the guidelines below will help you do so. While the guide is based on wool, the most common fibre used for knitwear, you can also follow it to care for knit pieces made from different fibers.
How to wash knitwear
Wool has temperature-regulating and self-cleaning properties, is breathable and doesn’t absorb odors, so you won’t need to wash your knitwear very often. Most of the time, it will actually be enough to simply air out your woollen clothes by gently shaking them or laying them flat on a chair overnight.
If you find your knitwear does require some cleaning, wash it by hand using cold water and eco-friendly wool laundry detergent. It’s important to avoid harsh detergents and bleach, as those can damage the delicate material. Try not to rub and scrub your knitwear, as it can cause surface wear; instead, let the garment soak for up to 10 minutes before thoroughly rinsing it with clean water.
Note: you may find websites stating that you can machine wash knitwear, or that it depends on the exact type of fibre. However, to play it safe and protect the delicate knitted surface, it’s best to simply hand wash it.
How to remove stains from knitwear
If possible, rinse any stains immediately with cold or warm water, but if that doesn’t work, try spot-cleaning. Apply some wool laundry detergent to a clean, damp cloth and gently tap the stain without scrubbing or rubbing it. Avoid harsh stain removers and detergents containing bleach, as they can ruin the surface and colour of your knits.
How to dry knitwear
Drying your knits the right way is important to maintain their quality and shape. Never wring or hang-dry knitwear, as wool stretches easily, especially when wet. Instead, roll the garment in a clean and dry towel before gently pressing it. Once the towel has absorbed the excess water, carefully ease your knit into shape and lay it flat on top of a dry towel or a drying rack. While you might be tempted to place your woollen garment near or on top of a heater to dry faster, you should avoid doing so, as too much heat can damage the delicate fibres and cause your knitwear to shrink.
How to store knitwear
Since wool stretches easily, it’s best to store your knits neatly folded in a drawer or shelf, leaving some room between them as tightly packed garments make for an inviting environment for moths. Placing dried cedar or lavender in your closet can also help protect your knits from moths, and if you plan to pack your knitwear away during the summer months, remember to gently shake it out from time to time to keep moths away.
What to do about pilling and pulled yarn
While wool will soften with each wear, it might also start to show ‘pilling’ – small pieces of fluff that occur particularly in areas that are subject to friction during wear. Although it can’t be fully avoided, you can reduce pilling by limiting friction where possible, for example by avoiding bags and belts that rub against the knit fabric. However, it’s important to understand that pilling is not a sign of poor quality, and can actually add personality to a garment. If you prefer, you can remove pilling by gently plucking it off by hand. Avoid de-pilling devices such as ‘wool-razors’, as they can damage the fabric.
Sometimes you may also snag your knitwear on jewellery or other objects and pull a thread loose. If this happens, you can easily pull the yarn to the back of the garment using a crochet hook before securing it in a knot. Avoid pulling it too hard, and don’t cut the thread, since this will create a hole in your knitted garment.
Holes can be mended easily, so don’t throw a garment away, simply because a few stitches have come undone. You can learn to mend it yourself – a process called ‘darning’ – or have it repaired by a professional or even someone among your family and friends.
Knitwear Care Do’s and Don’ts
Always make sure to check the garment care instructions.
When washing and drying, avoid exposing your knitwear to high temperatures and direct sunlight.
Only iron your knits if absolutely necessary, using a low-temperature setting and a protective, clean cloth between the fabric and the iron.
Never hang, rub or twist knitwear, as this can ruin the fabric and shape of the garment.
Never tumble-dry knitwear; it can cause damage and might even shrink your garment.
The easiest and best thing you can do to care for your knitwear is to wash it as little as possible!
It can seem a little tricky to care for knitwear at first, but following the guide above will ensure that you’ll be able to enjoy your knitted garments for many seasons to come.
Complimentary modification Service
We are pleased to be able to offer free modification on length, sleeves length, shoulders, chest, waist, and hips. Modification options vary depending on what you want.
Modification Guidelines
The following can be modified:
• All measuring your body: length, Shoulders, Sleeves Length, Chest, Waist, Hips, Bottom.
• The selection available on www.orangeblossomstore.com
• Please note, if you intend to add a modification to any widget, other than the one mentioned above, this service will not be free.
Modification is available Online and in an Orange Blossom Boutique.
Can I modify A Orange Blossom Piece After I Have Purchased It?
As long as the piece is listed under the ‘Modification’ category on our website, then pre-purchased Orange Blossom pieces can be modified, but if there is a delivery service the cost will be on you. Please visit your local store or contact Customer Care to arrange for a modification.
DELIVERIES & RETURNS
Delivery – What Options Are There?
For Delivery to the KSA:
| Delivery Option | Price | Service |
|---|---|---|
| Standard Delivery | From 35.00 SAR | 3 – 5 working days |
| Click & Pick up from Orange Blossom Boutique (JEDDAH) | FREE | 1-2 working days |
| Click & Pick up from DPD Pickup Point | Not currently available |
For delivery to the countries of the Middle East:
| Delivery Option | Price | Service |
|---|---|---|
| Standard Delivery – The United Arab Emirates | From: 67.00 SAR / 1Kg + 3% TAX | 5 – 7 working days |
| Standard Delivery – Kuwait | From: 70.00 SAR / 1Kg + 3% TAX | 5 – 7 working days |
| Standard Delivery – Bahrain | From: 70.00 SAR / 1Kg + 3% TAX | 5 – 7 working days |
| Standard Delivery – Qatar | From: 70.00 SAR / 1Kg + 3% TAX | 5 – 7 working days |
| Standard Delivery – Sultanate of Oman | From: 67.00 SAR / 1Kg + 3% TAX | 5 – 7 working days |
| Standard Delivery – Egypt | From: 70.00 SAR / 1Kg + 3% TAX | 5 – 7 working days |
| Standard Delivery – Türkiye | From: 90.00 SAR / 1Kg + 3% TAX | 5 – 7 working days |
| Standard Delivery – Jordan | From: 70.00 SAR / 1Kg + 3% TAX | 5 – 7 working days |
| Standard Delivery – Lebanon | From: 90.00 SAR / 1Kg + 3% TAX | 5 – 7 working days |
For Delivery to the US:
| Delivery Option | Price | Service |
|---|---|---|
| Standard Delivery | From: 138.00 SAR / 1Kg + 3% TAX | 7 – 15 working days |
For delivery to the rest of the world:
| Delivery Option | Price | Service |
|---|---|---|
| The rest of the world | It will be available soon |
General Delivery Information:
- Delivery times are for in stock products only, including modified products.
- All deliveries are tracked and some must be signed for.
- Please be aware that KSA public holidays will affect your expected delivery date. When placing your order the expected delivery date will be clearly shown during the checkout process.
- Please note we are unable to deliver on Bank Holidays.
Delivery – Do you offer Click and Pick up?
We do offer click and pickup from Orange Blossom Boutique free of charge!
You can select click and pickup in the checkout page when completing your order online, and pickup from store in Jeddah, KSA.
How will I know my order has arrived?
You will receive a confirmation email or a message on WhatsApp once your order has arrived at our Boutique. For Boutique information and opening hours, please follow the link below for full details.
Our Store
What do I need to bring with me to collect my order?
You just need a copy of the confirmation email you will receive from us or a message on WhatsApp. If you are not able to collect the order yourself do not worry, you can send someone on your behalf as long as they have a copy of the confirmation email or a message on WhatsApp.
How long will you keep the order for?
We will keep your order for 7 working days, the date will be included on you ready to collect email. If you do not collect your order in 7 working days the order will be sent back to our warehouse. Please note modified items will not be refunded.
Delivery – How Do I Track My Order?
You can track your order by logging into My Account or referring to your order dispatch email. Tracking details are available from the moment your order is dispatched from us to when it is signed for at its final destination.
Delivery – Does My Order Need To Be Signed For?
Selected single item orders, for delivery within the KSA, will be sent with Aramex Co and will be posted directly through your Adress or your loction and will require a signature on delivery.
All orders for delivery outside of the KSA will be sent by Aramex Co and will require a signature on delivery.
If nobody is available to sign for your parcel at the specified address our delivery company will leave a card and telephone number for you to make alternative arrangements. To ensure the safe and undamaged delivery of your order our delivery company will not be able to leave your order ‘in a safe place’.
Delivery – Are There Any Delivery Exceptions?
PO Box Addresses
We are unable to deliver to PO Box numbers, BFPO addresses, mail-forwarding addresses and temporary residence addresses. This is to ensure the safe and undamaged delivery of your order.
Delivery At Weekends
Weekend delivery varies globally and we would recommend contacting the courier for further details. In the KSA, our couriers do not deliver at weekends, unless the nominated day service is selected for Friday or Saturday if you found this option.
Delivery On Public Holidays
Our couriers do not currently deliver on public holidays.
Next Day Delivery
Next Day delivery applies for working days only and currently excludes countries outside the KSA.
Returns – What Is The Policy?
We hope that you will be delighted with your order. However, if within 14 days from your receipt of the order you change your mind, we will be happy to offer you a full refund credited to the card used in the original sales transaction, It does not include the shipping amount.
All pieces must be returned in a new and unworn condition and in their original, undamaged packaging.
Complete the online refund process.
modified pieces are non-returnable/ non-refundable.
Goods purchased online may be refunded to the original payment method at any Orange Blossom Boutique, if accompanied by their original dispatch paperwork and packaging. Unfortunately, we are unable to process an exchange for online returns in our boutiques at this time.
Returns – How Do I Return My Item?
Click Here to set up a return request for purchases made online and in boutique.
Returning an item couldn’t be easier. Try your purchases in the comfort of your own home and if you need to send them back we will be happy to offer you an exchange or refund within 7 days of From the date of receipt. This includes items purchased in the sale or with a promotion code. All returns must be accompanied by a copy of your proof of purchase.
Please make sure your items are returned in a new and unused condition and in their original packaging in order for us to process an exchange or refund. Products purchased online can be returned at Orange Blossom Boutique (excluding concessions), in KSA, for refund only.
Engraved items are non-returnable/ non-refundable.
Processing your Refund
Upon receipt of items, the credit or debit card originally used for the purchase will be credited with the cost of the goods, minus the delivery charges (exceptions may apply). We will process your refund within 5 days of receipt. Your credit card company may take 4-7 working days to credit your account.
Returns – How Much Do They Cost?
From elsewhere in the world we offer a subsidized returns label – the options and cost will be displayed whilst processing your return in our self serve portal. Alternatively, you are welcome to choose a return method that is convenient to you at your own cost.
We would always recommend retaining your proof of postage until we have confirmed receipt of your goods.
Returns – Can I Return My Modified Item?
As modified items have been personalised these cannot be returned or exchanged, unless the product is faulty.
Returns – How Do I Return A Gift?
To return your gift all you need is the order or purchase reference number which can be found in one of the below places:
- Web Order Confirmation
- Email/WhatsApp
- Web Order Dispatch
- Email/WhatsApp
- Boutique E-Receipt
- Boutique Gift Receipt
Simply visit our Self Serve Returns Portal and or Or talk to us directly click here.
You’ll be asked to enter the order number and your email address and then you’ll be guided through the rest from there.
I Don’t Have an Order Reference
Not to worry, use one of the contact options in the panel below to speak with our Customer Care team who can help out.
If you can, please have the name of the person who purchased your lovely gift at the ready so they can help locate the transaction for you!
WARRANTY & REPAIRS
How Do I Resize My Orange Blossom Abaya?
We are happy to resize a abaya or any picess if it is not the right size for you. Within 15 days of purchase resizing is free of charge, with valid proof of purchase. After 15 days, we are still able to resize your ring for a charge.
To get started visit our ‘How does my Orange Blossom 15-days Warranty work?’ page and simply follow the instructions for the option that best describes how you purchased or received your piece. Once within the repair process you will be able to select a abaya resize option.
Please note, not all styles can be resized – to check your piece can be adjusted please reach out to our Customer Care team who would be happy to support.
TERMS, CONDITIONS & PRIVACY
Terms And Conditions
1 These Terms
1.1 It is important that you read these terms and conditions of sale (“Terms of Sale”) carefully before ordering any Product(s) (“Products”) from orangeblossomstore.com (“Site”). Together with our Privacy Policy and Website Terms of Use, these Terms of Sale govern our relationship with you in relation to this Site and your purchase of our Products on this Site.
1.2 We advise you to print a copy of your Order and these Terms of Sale for your information and safe keeping.
1.3 By placing an order for any Product(s) on this Site (“Order”) you agree to be bound by these Terms of Sale, and by continuing to access the Site you agree to accept the practices described in these Terms of Sale, which may be updated or changed by us from time to time. A regular visit to this page will ensure awareness of any future changes. Your continued use of the Site following such change(s) shall signify your agreement to be bound by our modified Terms of Sale.
1.4 By placing an Order you are offering to purchase a Product on and in accordance with these Terms of Sale. All Orders are dependent on availability and confirmation of the Order price.
2 About Orange Blossom
2.1 We are Ideal Abaya Trading Co Ltd, a company registered in the Ministry of Commerce and Industry Kingdom of Saudi Arabia. Our registered office is Orange Blossom Store, Al-Wateen Commercial Center, Saud Al-Faisal Street, Al-Rawdah Dist, Jeddah 23432 and our registered number is 4030286677.
2.2 You can contact us at that address, or via email at [email protected] or by telephone on +966 (0)56 427 4937 between the hours of 10am – 4pm GMT, Saturday – Thursday.
2.3 If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2.4 When we use the words “writing” or “written” in these terms, this includes emails
3 The Contract
3.1 Orders are submitted via the Site as set out in this clause.
3.2 Once you are ready to make a purchase, click on “Add to Shopping Bag” to add the Product(s) you wish to purchase to your Shopping Bag. Then proceed by clicking “Proceed to Purchase” to log into our secure servers to complete your Order.
3.3 If this is your first purchase on our Site you will have the option to register and create an account with us using your email address and you will also be asked to create a password. You must keep this password confidential and not disclose it to any third party. You will then be asked to input your address. The address that you register with must be the address that the card statement is sent to, however you can use a different delivery address if you so wish. If you have already registered with us you may enter your sign in details to access your account.
3.4 Once signed in or registered, as the case may be, you must select your preferred method of delivery (if any delivery charges are payable these will then be added to the amount you will be charged), confirm you wish to make an Order and consent to the Terms of Sale. You will then be asked to confirm your delivery address and input your payment details.
3.5 Once you have finished compiling your Order, you will be asked to confirm that your Order is correct. If it is not correct, you can revisit your Order and correct the mistakes before confirming and submitting your Order to us. It is your responsibility to ensure that your Order is correct before submitting it to us.
3.6 We will then send you a confirmation email (including your order reference number) to acknowledge that we have received your Order (“Confirmation”). This is sent to the email address you register with us. After sending you the Confirmation we will process the payment details you have given to us to take payment for your Order.
3.7 If and when we are able to do so, we will send you a second email confirming dispatch of the Product(s) to the delivery address you have requested and giving you estimated timescales for delivery.
3.8 Our acceptance of your Order will be complete only when we send a second email to you confirming your Order and dispatch of the Product(s) and after payment is taken from your credit or debit card. Our acceptance of your Order will be considered for all purposes to have been effectively communicated to you at the time Orange Blossom sends an order despatched email and it is at this point that a legally binding contract is formed between you and Orange Blossom for the purchase of Products (“Contract”).
3.9 If we are unable to fulfil your Order, you will receive an email from us informing you that the Order has not been accepted and we will refund the payment for your Order to you.
3.10 Only adults (persons aged 18 and over) are entitled to enter into legally binding contracts.
4 Making a Change to the Contract
4.1 If you wish to make a change to the Product(s) you have ordered please contact us. We will let you know if the change is possible.
4.2 Unfortunately, if we have already sent you the second email referred to in cl 3.8 we are unable to change your Order, although you will still have the rights to cancel described below.
5 Engraving and Gift Messages
5.1 We are unable to process any engraving request or gift card messages containing profanities or inappropriate language. Where possible, we will contact you to seek an alternative engraving or gift message and we will do this before we send you the second confirmatory email in respect of your Order.
5.2 As outlined at 11.3 below, you do not have any right to (a) cancel your Contract for supply of any Product/s, (b) refund and Product/s and/or (c) exchange any Product/s that have been engraved or otherwise made to your bespoke specifications (unless such Product/s were damaged, defective or faulty when delivered to you or have been incorrectly delivered).
6 Price
6.1 When you submit your Order, you are offering to buy the Product(s) at the price set out in the Order.
6.2 Where you are ordering for delivery to KSA, all prices are inclusive of VAT in KSA. Delivery charges (where applicable) for delivery to KSA will be shown when you view the Product(s) in your Shopping Bag.
6.3 Where you are ordering for delivery to the Arab Gulf States, you act as the importer of the Product(s) into the Arab Gulf States (commonly known as the “Importer of Record”). The price we display includes import duty and taxes which we shall pay to the relevant authorities on your behalf. You hereby authorise us to make such payments on your behalf. The import duty, import taxes and delivery charges (where applicable) for delivery to the Arab Gulf States. are included in the total amount due when you view the Product(s) in your Shopping Bag.
6.4 Where you are ordering for delivery to KSA, we will add any applicable state taxes and any delivery charges and display these in the total amount due on the checkout page.
6.5 Where you are ordering for delivery to anywhere other than the U.K., the Arab Gulf States or the KSA, all prices are inclusive of any applicable import duties or taxes. Delivery charges (where applicable) will be shown when you view the Product(s) in your Shopping Bag.
6.6 The total amount payable by you will be displayed before you confirm your Order and will be set out in the confirmatory email you receive from us.
6.7 Our prices may change at any time. If we discover that the price for a Product has changed or that there has been a pricing error when we receive your Order we will contact you and ask if you wish to proceed at the correct price. If you confirm that you do wish to proceed, please remember that we will not be under an obligation to supply the Product(s) until we have sent you the second email confirming your Order.
6.8 It is always possible that, despite our best efforts, some of the Product(s) we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the Product(s) correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the Product(s) correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
7 Promotion and Offer Codes
7.1 To redeem a promotion or offer code (“Code”), insert the Code in the “Voucher / Offer Code” box on the Shopping Bag page of the Site and click “Update”. If valid, the Code will be applied.
7.2 In addition to any Code specific terms and conditions, the following conditions apply to all Codes:
7.2.1 Only one code can be used per Order
7.2.2 Codes can only be applied to full price items (Codes cannot be applied to sale items)
7.2.3 Codes are non-transferrable and no cash alternative is available
7.2.4 Orders must be made prior to 23:59 GMT on the closing or expiry date of the Code (if one is specified)
7.2.5 All offers and promotions are dependent on stock availability
7.2.6 Offer codes and promotions may be amended or removed at any time
7.2.7 These Terms of Sale apply to purchases made using a Code
8 Payment
8.1 All payments must be made at the time of Confirmation. Payment for all Orders must be by credit or debit card. We accept payment credit or debit card payments via Visa, MasterCard, Mada. If we are unable to accept or fulfil your Order for any reason then we will refund any money paid by you in respect of the Order. We will not dispatch the Product(s) until we receive payment in full.
8.2 For payment by card, all credit or debit cardholders and bank account holders respectively may be dependent on authorisation and authentication. If the issuer of your payment card or our service provider refuses to, or does not for any reason authorise or validate the payment, we will not be liable in these circumstances for any delay or non-delivery in respect of the Product(s) which you have ordered as a result.
8.3 To ensure safe and secure shopping, we are Hayperpay certified. We also use standard internet encryption technology to provide you with the maximum practicable level of security.
8.4 We do not hold any of your payment details anywhere on the Site. They are passed securely to our payments processor for authorisation by your bank or payment provider.
9 Delivery
9.1 We aim to deliver Product(s) to the delivery address you have requested in your Order within the time set out in our second confirmatory email but we cannot give an exact or guaranteed delivery date.
9.2 If we have not delivered the Product(s) to you within 30 (thirty) days of the date of the Contract, or any other date that we may agree with you, then you may cancel the Contract and we will refund any money paid by you.
9.3 Ownership of the Product(s) will pass to you on delivery.
10 Damaged or Defective Product(s)
10.1 Except for any specific warranties we offer in relation to any particular Product(s), or consumer guarantees under law, we do not offer any warranty or guarantee on our Product(s).
10.2 You should inspect the Product(s) when you receive them for defects or damage. If you find a defect or damage contact our Customer Care Team as soon as possible with your Order reference number to hand.
10.3 If the Product(s) are found to be damaged prior to delivery to you, or defective (through no fault of your own wearing or use), we will repair or replace the Product(s) or refund the price paid by you, including any delivery charges you paid, provided that you have not worn or used and damaged the Product(s). We will either refund the cost of the return of the Product(s) to us by you or send you a prepaid parcel which you can use to return the Product(s).
11 Exchanges and Returns
11.1 Without limiting your statutory rights, you may cancel a Contract at any time before your Order is delivered and up to 10 days afterward, beginning on the day the Product(s) are delivered to you or someone appointed by you (other than the carrier) receives the Product(s). By cancelling the Contract, you may return any Product(s) purchased from us within 100 days and request a refund or an exchange.
11.2 To cancel a Contract, you must clearly inform us, preferably:
11.2.1 in writing (to Returns Department, Ideal Abaya Trading Co Ltd, Kingdom of Saudi Arabia),
11.2.2 by email (to [email protected] ) or
11.2.3 by telephone (on +966 (0)56 427 4937) giving us your name, address and Order reference number.
11.3 You do not have any right to (a) cancel your Contract for supply of, and/or (b) refund and/or (c) exchange any Product/s that have been engraved or otherwise made to your bespoke specifications (unless such Product/s were damaged, defective or faulty when delivered to you or have been incorrectly delivered).
11.4 You cancel a Contract between us within the day period (see above), we will process the refund due to you as soon as possible and, in any case, within 14 days after the day on which we receive the Product(s) back or, if earlier, the day on which we receive evidence that you have returned the Product(s) to our returns address. We will refund the price of the Product(s) in full (except for any deduction we are entitled to make due to your use of, or damage to, the Product(s), or any unnecessary handling by you), including the cost of standard delivery. If you have selected a delivery method which is more expensive than the standard delivery method (the cheapest option), we will only refund you the amount of the standard delivery charge. All other cancellations and refunds are at our sole discretion.
11.7 We will refund any money received from you using the same method originally used by you to pay for your purchase, unless agreed otherwise.
11.8 Details of your consumer rights to cancel described above, and an explanation of how to exercise them, are provided in the delivery note which accompanies the Product(s).
11.9 For exchanges, if the value of the new Product(s) exceeds the original value of the Product(s), you will be required to pay the difference. Should the value of the new Product(s) be lower than the original value, the difference will be credited to the credit or debit card originally used for the Order.
12 Orange Blossom 30 days Warranty
12.1 Without limiting your statutory rights, all Product is covered by a five year warranty from the date of purchase (under normal conditions of wear and tear). During that 30 days, Orange Blossom will repair any issue with a Product free of charge on receipt of valid proof of purchase.
13 Exchanges and Returns Without Proof of Purchase
13.1 Without limiting your statutory rights, on presentation of Product(s) without Proof of Purchase, we are happy to offer you a repair for a fee outlined on our Repair Fees table as this changes from time to time.
14 Exchanges and Returns 15 days or More After Purchase Date
14.1 Without limiting your statutory rights, for Product(s) purchased more than 15 days ago, we are happy to offer you a repair for the fee outlined on our Repair Fees table as this changes from time to time.
15 Liability
15.1 If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
15.2 Nothing in these Terms of Sale will limit our liability for:
15.2.1 fraud; or
15.2.2 death or personal injury caused as a result of our negligence; or
15.2.3 or breach of your legal rights in relation to the Product(s) including the right to receive Product(s) which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; and supplied with reasonable skill and care.
15.3 We only supply the Products for domestic and private use. If you use the Products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
16 Notices
16.1 All notices sent to you will be sent to the email address provided with your registration details (as updated by you). By accepting these Terms of Sale you give your consent to receive communications from us by email.
16.2 Personal information that you supply to us will only be disclosed by us to a third party in accordance with our Privacy Policy. You agree that we may use the personal information supplied by you in accordance with our Privacy Policy.
17 Privacy
17.1 Our Privacy Policy can be found at Privacy & Security. By consenting to these Terms of Sale, you acknowledge and agree to be bound by the terms of our Privacy Policy, which may be updated from time to time. Please read our Privacy Policy carefully.
18 Intellectual Property
18.1 The entire content of the Site, including all Abaya design, copyright, trademarks and other intellectual property rights it contains, including the name ‘Orange Blossom’, is the sole property of Ideal Abaya Trading Co Ltd and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on the Site nor may you use any such content in connection with any business or commercial enterprise.
19 Miscellaneous
19.1 No failure or delay by us in exercising any right or remedy provided by law or under these Terms of Sale and no single or partial exercise of any such right or remedy shall impair the right or remedy, or operate as a waiver or variation of it, or preclude its exercise at any subsequent time.
19.2 If any clause of these Terms of Sale is found to be invalid, illegal or unenforceable by any court or authority, that clause or part-clause will be deleted from these Terms of Sale and the validity and enforceability of the rest of these Terms of Sale shall remain unaffected.
19.3 A person who is not a party to a Contract is not entitled to enforce any of its terms (including these Terms of Sale) under the Contracts (Rights of Third Parties) Act 1999.
19.4 We will try and solve any disagreements quickly, fairly and efficiently. However, if you are not happy with the way that we deal with any disagreement and you want to begin court proceedings, you must do this within the Kingdom of Saudi Arabia.
The Frist order Discount Terms and Conditions
TERMS & CONDITIONS
Orange Blossom
ENTRY
The Frist order (“Discount”) .
Customers must submit a valid email address using the form found here. On validation of their email address a discount code will be sent to the submitted email address within 72 hours.
During the Discount Promotion Period only, eligible customers can enjoy 10% off full price styles online at www.orangeblossomstore.com. The customer must enter their unique discount code at checkout for the discount to be applied.
The discount does not apply to shipping charges.
The Promotion Discount cannot be used in conjunction with any other offer.
The Promotion is valid for a maximum of five full price transactions.
All entries agree to be added to the Orange Blossom marketing database.
GENERAL
The Discount is open to those who submit a valid Email Address.
The Discount is subject to availability. The Discount is non-transferable, non-refundable, cannot be exchanged and cannot be redeemed for a cash equivalent.
The Discount can be used online at orangeblossomstore.com and in any full price Orange Blossom boutique.
The Discount cannot be used in conjunction with any other offer.
Orange Blossom Online Terms of Sale apply to all product purchased at www.orangeblossomstore.com
Customers are deemed to have accepted and agreed to be bound by these terms and conditions upon usage of the Discount. Ideal Abaya Trading Co Ltd reserves the right to refuse to apply the Discount to anyone in breach of these terms and conditions. The decision of Ideal Abaya Trading Co Ltd regarding any aspect of the Discount is final and binding and no correspondence will be entered into about it.
Events may occur that render the Discount itself or the awarding of the Discount impossible due to reasons beyond the control of Ideal Abaya Trading Co Ltd and accordingly they may at their absolute discretion vary, amend or cancel the Discount and customers agree that no liability shall attach to Ideal Abaya Trading Co Ltd as a result thereof.
Insofar as is permitted by law, Ideal Abaya Trading Co Ltd, its agents or distributors will not in any circumstances be responsible or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the Discount except where it is caused by the negligence, fraud or fraudulent misrepresentation of Ideal Abaya Trading Co Ltd, its agents or distributors or that of their employees.
Any dispute arising from, or related to, these Terms and Conditions shall be subject to the laws of KSA, and the exclusive jurisdiction of the courts of KSA.
The Discount owner is Ideal Abaya Trading Co Ltd, Kingdom of Saudi Arabia. For any questions or queries regarding this Discount please contact us at [email protected]
Website Terms Of Use
1 Introduction
1.1 This website orangeblossomstore.com (the “Site”) is provided and operated by Ideal Abaya Trading Co Ltd (“we”, “us” or “our”).
1.2 Your use of the Site is subject to these website terms and conditions (“Website Terms”) which tell you the basis on which you may make use of the Site.
1.3 Whether you register with us or not you will be bound by these Website Terms in full and you also agree to be bound by the terms of our Privacy Policy which explains the use we are authorised to make of your personal information.
1.4 Your purchase of products which we supply to you through the Site (“Product(s)”) is subject to our Terms of Sale.
1.5 Please read these Website Terms carefully. Together with our Privacy Policy and, if you purchase Products through the Site, our Terms of Sale, they govern our relationship with you.
1.6 We may amend these Website Terms at any time by posting the amended terms on the Site. All amended terms will automatically take effect immediately on posting. Please check these Website Terms periodically to inform yourself of any changes. In continuing to use the Site you confirm that you accept the then current Website Terms in full at the time you use the Site.
2 Orange Blossom
2.1 We are Ideal Abaya Trading Co Ltd, a company registered in the Ministry of Commerce and Industry Kingdom of Saudi Arabia. Our registered office is Orange Blossom Store, Al-Wateen Commercial Center, Saud Al-Faisal Street, Al-Rawdah Dist, Jeddah 23432 and our registered number is 4030286677.
2.2 You can contact us by email at www.orangeblossomstore.com/contact or on +966 (0)56 427 4937.
3 Registration
3.1 In order to become a registered user of the Site and purchase our Products you will be required to provide some basic personal information.
3.2 You agree that all information supplied on registration is true and accurate and will be kept up to date at all times. We will use the information provided to us to contact you.
4 Use of the Site
4.1 We have made this Site available to you for your own personal non-commercial use. We may modify, withdraw or deny access to this Site at any time.
4.2 If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must keep this safe and treat such information as confidential, and you must not disclose it to any third party.
5 Intellectual Property
5.1 The Site and all of its contents including, without limitation, all text, software (including source codes), trademarks, logos, designs, images, photographs, audio visual materials, written materials and any other form of material (“Website Content”) is owned by us or licensed to us by third parties. The copyright and all other intellectual property rights in all Website Content (whether registered or unregistered) is owned by us or our licensors. Any rights or licences of the Website Content not expressly granted by these Website Terms are reserved.
5.2 Except as set out in these Website Terms your use of the Website Content without our written permission is strictly prohibited. You may print off one copy, and may download extracts, of any page of the Site for non-commercial, personal use provided that:
5.2.1 you do not modify, distribute, publish, transmit, display, reproduce, create derivative works from, sell, license or otherwise use the Website Content without our written permission;
5.2.2 no graphics are used separately from accompanying text;
5.2.3 our copyright and trademark notices appear in all copies and you acknowledge this Site as the source of the material; and
5.2.4 the person to whom you provide these materials is made aware of these restrictions.
5.3 You may not systematically extract and/or re-utilise parts of the Website Content without our express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation any substantial parts of this Site without our express written consent.
5.4 In the event that you are found by us to have breached the terms of this clause 5 then we reserve the right to terminate without notice your use of the Site without limiting any other rights and remedies we may have.
6 Warranty
6.1 We do not guarantee that the Site will be compatible with any hardware or software which you may use.
6.2 We do not warrant that the Site will be uninterrupted or error free.
6.3 The Site is provided on an “as is” basis without warranties of any kind, either express or implied, including, but not limited to, warranties of title or implied warranties of merchantability or fitness for a particular purpose, other than those warranties which are implied by and incapable of exclusion, restriction or modification under the laws of Ministry of Commerce and Industry of the Kingdom of Saudi Arabia.
7 Liability
7.1 The information contained on the Site is given for general information and interest purposes only. We shall not be liable, regardless of the cause or duration, for any errors, inaccuracies, omissions, or other defects in, the information contained within the Site (including the reliance upon any such information), or for any delay or interruption in the transmission thereof to you, or for any claims or losses arising therefrom or occasioned thereby. Specifically, please note that some products may appear slightly larger or smaller than actual size due to screen defaults and photography techniques.
7.2 We will not be liable for any third party claims or any business, financial, economic loss or any loss of profit nor for any consequential or indirect loss (such as lost reputation or lost opportunity) whether foreseeable or unforeseeable, arising as a result of your use of the Site whether such loss is incurred or suffered as a result of our negligence or otherwise.
7.3 We accept no liability for viruses and you are advised to take all appropriate safeguards before downloading information or images from the Site.
7.4 Nothing in these Website Terms will limit our liability for:
7.4.1 fraud;
7.4.2 death or personal injury caused as a result of our negligence; or
7.4.3 any matter for which it would be unlawful for us to exclude or to attempt to exclude our liability.
8 Cancellation
8.1 On receipt of an email by you to us cancelling your registration we will terminate your registration.
8.2 We reserve the right to terminate your registration immediately without notice if in our opinion you have breached these Website Terms.
9 Notices
9.1 We request that all information included in your registration is accurate, current and complete.
9.2 All notices sent to you will be sent to the email address provided with your registration details (as updated by you). By accepting these Website Terms you give your consent to receive communications from us by email.
9.3 Personal information that you supply to us will not be disclosed by us to any third party save in accordance with our Privacy Policy. You agree that we may use the personal information supplied by you in accordance with our Privacy Policy.
10 Links to and from other websites
The Site may include links to other websites or material. We are not responsible for content on any website outside the Site. Please see our Privacy Policy for more details.
11 Miscellaneous
11.1 No failure or delay by us in exercising any right or remedy provided by law or under these Website Terms and no single or partial exercise of any such right or remedy shall impair the right or remedy, or operate as a waiver or variation of it, or preclude its exercise at any subsequent time.
11.2 We will not be responsible for any breach of these Website Terms caused by circumstances beyond our reasonable control.
11.3 If any provision of these Website Terms is found to be invalid or unenforceable by a court, it will be deleted from the rest of these Website Terms which shall remain unaffected.
11.4 These Website Terms (and any document expressly referred to in them, including the Terms of Sale and Privacy Policy) represent the entire agreement between you and us in relation to the subject matter of any Contract.
11.5 These Website Terms are governed by and construed in accordance with the laws of Saudi. You agree, as we do, to submit to the non-exclusive jurisdiction of the Saudi courts.
Third Party Cookies
| Cookie Name | Purpose | Type and duration |
| Orange Blossom | orangeblossomstore.com uses cookies to enable some of the basic functionality that is required for you to browse and shop on the Site, such as remembering which products you have added to your basket. The information collected through these cookies is only used for this purpose and is never shared or sold on to third parties | Strictly Necessary |
| Social Media Cookies | Sites such as Facebook, instagram and Pinterest use cookies in order to be able to share and discuss our Products on social networks. They additionally use cookies to anonymously record that a user has clicked on a link that referred the user to the Site. This helps us know which of our online marketing channels is most effective. | Performance Cookie Session and persistent |
| DoubleClick Floodlight | DoubleClick uses cookies to serve Orange Blossom display advertisements across third party websites. The DoubleClick cookie serves relevant adverts to potential customers and takes a note whenever someone interacts with an advert. If a customer interacts with an advert and then makes a purchase, a conversion tracking cookie records this and we can then use this information to improve our display adverts | Advertising Cookie Persistent |
| Google Analytics | These cookies enable Google Analytics software. It helps us take and analyse visitor information such as browser usage and new visitor numbers. That information helps us to improve the Site and your shopping experience, and to make our marketing campaigns relevant. The data stored by these cookies never shows personal details from which your individual identity can be established | Performance Cookie Session and persistent To opt-out of Google Analytics: http://tools.google.com/dlpage/gaoptout |
| Google adwords conversion pixel | This third party cookie shows us how you found our Site and which website you came from. This helps us know which of our online marketing channels is most effective. They also allow us to reward some external websites for directing you to us | Advertising Cookie Persistent |
| Linkshare | Linkshare use cookies to anonymously record that a user has clicked on a Linkshare link that referred the user to the Site. This information is collected in order to enable us to pay a commission to Linkshare and its affiliates for any sales they may drive on the Site | Advertising Cookie Persistent |
| Inspectlet | Inspectlet shows us how you interact with our website, both individually and in aggregate in order to help us improve your experience as a customer and in order to assist with specific bugs and issues with the functionality of our website. | Analytical Cookie Session |
| Hotjar | Hotjar shows us how you interact with our website, both individually and in aggregate in order to help us improve your experience as a customer and in order to assist with specific bugs and issues with the functionality of our website. | Analytical Cookie Session |
| Google Optimize | We use Google Optimize as a tool to collect and monitor information about changes to our website. Information on how you respond to changes on our website is available to us in aggregate as a mechanism to help us analyse the impact of new functionality on your experience | Performance Cookie Persistent |
| Feed Optimize | This third party cookie shows us how you found our Site and which website you came from, specifically for websites and sources which use our product feed, such as Google Shopping. This helps us know which of our online marketing channels is most effective. | Advertising Cookie Persistent |
| Bing | This third party cookie shows us how you found our Site and which website you came from. This helps us know which of our online marketing channels is most effective. They also allow us to reward some external websites for directing you to us | Advertising Cookie Persistent |
| Pingdom | This third party cookie is used to monitor the performance of our website for your session and helps us understand issues with website speed and performance. | Performance Cookie Session and Persistent |
| ContentSquare | ContentSquare is a solution which aggregates usage and frequency data to improve user experience. Statistics created are anonymous. ContentSqaure’s Privacy Policy is available here | Advertising Cookie, Persistent |
How Do You Use Cookies?
Cookies
When you visit the Services we may store some information (commonly known as a “cookie” or similar technologies) on your device. Cookies are pieces of information that a website transfers to your hard drive to store and sometimes track information about you. Cookies are specific to the server that created them and cannot be accessed by other servers, which means that they cannot be used to track your movements around the web.
Cookies can be categorised in accordance with the categories found in the ICC UK Cookie guide as set out below:
a) strictly necessary cookies – these cookies are essential in order to enable you to move around a website and use its features and enable services you have specifically asked for. Consent is not generally required for these cookies;
b) performance cookies – these collect information about how visitors use a website, for example, by recording which pages users go to most often (usually on an anonymous basis);
c) functionality cookies – these cookies allow a website to remember the choices a user makes, such as a user name or language preference; and
d) targeting or advertising cookies – these collect information about a user’s browsing habits and are usually placed by advertising networks with the website operator’s permission.
Cookies can also be categorised in accordance with how long they are saved on your device. “Session cookies” are short-term cookies that are only saved on the computer’s memory for the duration of a user’s visit to the website, whereas “persistent cookies” remain saved in the computer’s memory for a set period of time, even after the browser session has ended.
Cookies SMS
The Orange Blossom website uses cookies to help keep track of your experience on the site and of items you put into your shopping cart including when you have abandoned your cart. This information is used to personalise your experience and determine when to send cart reminder messages via SMS.
How to manage & remove cookies
If you are using our Services via a browser you can change your cookie preferences and withdraw your consent at any time using the Cookie Preferences Centre.
You can find more detail about the third parties which place cookies on our Services here.
The Help menu on the menu bar of most browsers also tells you how to prevent your browser from accepting new cookies, how to delete old cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether.
If you are using our Services via an application, then you can change your consent by following the relevant application’s directions. In addition, the operating system for your device provides instructions on how to prevent tailored advertising and how to reset your device’s advertising identifier.
All the details on the cookies we use and how we use them can be found in Third Party Cookies.
Privacy Notice
PRIVACY NOTICE
Introduction
This notice applies to any online and mobile website, application and digital service (“Services”) of Ideal Abaya Trading Co Ltd (“Orange Blossom”, “we”, “us” or “our”), as well as any information that we collect about you when you visit one of our stores in person.
It also describes your data protection rights, including a right to object to some of the processing which Orange Blossom carries out (e.g. direct marketing). More information about your rights, and how to exercise them, is set out in the “What rights do I have?” section. You can also learn about cookies and similar technology in this notice.
What information do we collect?
The following categories of personal data will be collected about you in connection with your interaction with us and use of our Services including, but not limited to, when you purchase products on our Services, you complete forms on our Services, submit user-generated reviews or ratings, engage in any social media functions on our Services, and when you visit one of our stores in person.
Information you give us
personal identification information such as, your name, date of birth and gender;
contact information such as, email address and telephone number;
demographic information: such as, postal address;
financial information: such as, credit/debit card numbers;
your purchase history;
if you have completed a survey or entered a competition with us;
if you contact us by phone, email or otherwise, we will keep a record of that correspondence; and
your marketing preferences, including any consents you have given us when you subscribe to our newsletter or set up an online account.
Information we collect automatically
information related to the browser, device or operating system you use to access our Services;
your IP address, the website you came from, information on actions taken on our Services including but not limited to pages viewed, dated and times of visits, time spent on each page, products viewed, clicked on, added to your basket and purchased;
Information we receive from third parties
Sometimes we receive personal data about you from third parties when you engage with our Services through social media, or other non-Orange Blossom sites or applications, those sites will share personal data with us including, but not limited to:
the content you have viewed or interacted with;
about adverts within the content which you have been shown or clicked on;
your IP address, registered beacons or GPS (geo location) signals you have received;
publically available information; and
non-personal information used to supplement existing information, such as demographics and affluence metrics (e.g. social-demographic groupings through matching postcodes).
The privacy notices for these sites and applications will contain more detail about this and how to change your privacy settings on those sites and applications.
How do we use this information, and what is the legal basis for this use?
We process your personal data for the following purposes:
To fulfil a contract, or take steps linked to a contract including fulfilling any orders your place. This includes:
- processing your order, registration for the Services, or entry to a competition;
- b) providing the Services, to communicate with you about them or your account with us;
- c) communicating with you (including by email and SMS) and providing our customer services;
- d) verifying your identity; and
- e) sending you information about changes to our terms or policies.
To conduct our business and pursue our legitimate interests, in particular:
- a) we will use your personal data to provide products and Services you have requested, and respond to any comments or complaints you may send us;
- b) we monitor use of our Services, and use your personal data to help us monitor, improve and protect our products, content, Services and websites, both online and offline;
- c) we use your personal data to personalise our products and Services for you;
- d) to prevent, investigate and/or report fraud, misrepresentation, security incidents or crime, in accordance with applicable law;
- e) we use information you provide to investigate any complaints received from you or from others, about our website or our products or services;
- f) we will use data in connection with legal claims, compliance, regulatory and investigative purposes as necessary (including disclosure of such information in connection with legal process or litigation);
- g) to create a profile of your interests and preferences, and personalise content and advertising for you, so that you only receive content and marketing communications that are relevant to you;
- h) where you have purchased products from us, to send you marketing emails and texts, unless you have either: asked us not to; or, we have asked for your consent, in which case your consent will form the appropriate lawful basis for our data processing; and
- i) to send you marketing communications by post.
Where you give us your consent, we will use your personal data:
- a) to send you newsletters and other promotional material about our Services by email and text (for instance, this will include where you have signed up to receive our newsletters, or have provided us with your consent to receive marketing communications at the point of checkout or when setting up an account), and to use technologies to check if these have been received and opened to help make our communications relevant to you. Please note that in certain circumstances, we may be relying on our legitimate interests to send you marketing emails (see above);
- b) to place cookies and use similar tracking technologies (as set out in the “Cookies” section and the information provided to you when those technologies are used);
- c) to invite you to take part in market research (where consent is required); and
- d) on other occasions where we ask you for consent, we will use the data for the purpose which we explain at that time.
For purposes which are required by law:
- in response to requests by government or law enforcement authorities conducting an investigation.
Relying on our legitimate interests
We have carried out balancing tests for all the data processing we carry out on the basis of our legitimate interests, which we have described above. You can obtain information on any of our balancing tests by contacting us using the details set out below.
We may also share email addresses and other data from our KSA customer database with carefully selected KSA based companies that help us cross reference email addresses of customers to identify whether a user has purchased from Orange Blossom before to allow us to serve them a specific offer.
In all cases, the third party is acting on Orange Blossom’s express instructions and in accordance with this Policy, confidentiality and levels of security.
Without your consent, we share your personal data:
- a) with third party platforms such as Facebook or Google to send you targeted advertisements on our behalf;
- b) in response to legal process, for example, in response to a court order or a subpoena, a law enforcement or government agency’s request;
- c) with third parties if this will help us to enforce our policies and terms of use, to check for potential illegal activity (such as copyright infringement or fraud) or to protect the safety of other users of the Services; and
- d) if we, or one of our business units, undergoes a business transition, like a merger, acquisition by another company, or sale of all or part of our assets.
We operate globally, so we do need to transfer your personal data internationally. In particular, your personal data will be transferred to and processed in KSA.
Where information is transferred outside the Arab Gulf States, and where this is to a stakeholder or vendor in a country that is not subject to an adequacy decision by the Arab Gulf States Commission, data is adequately protected by Arab Gulf States Commission approved standard contractual clauses, an appropriate Privacy Shield certification or a vendor’s Processor Binding Corporate Rules.
How long will you retain my data?
Where we process personal data for marketing purposes or with your consent, we process the data until you ask us to stop and for a short period after this (to allow us to implement your requests). We also keep a record of the fact that you have asked us not to send you direct marketing or to process your data indefinitely so that we can respect your request in future.
Where we process personal data in connection with performing a contract or for a competition, we keep the data for 5 years.
Where we process registration data, excluding in the circumstances outlined above, we retain your data for 5 years.
What rights do I have?
You have the right to ask us for a copy of your personal data; to correct, delete or restrict (stop any active) processing of your personal data; and to obtain the personal data you provide to us for a contract or with your consent in a structured, machine readable format, and to ask us to share (port) this data to another controller.
You can object to the processing of your personal data in some circumstances (in particular, where we don’t have to process the data to meet a contractual or other legal requirement, or where we are using the data for direct marketing).
These rights may be limited, for example if fulfilling your request would reveal personal data about another person, where they would infringe the rights of a third party (including our rights) or if you ask us to delete information which we are required by law to keep or have compelling legitimate interests in keeping. We will inform you of relevant exemptions we rely upon when responding to any request you make.
To exercise any of these rights, or to obtain other information, such as a copy of a legitimate interests balancing test, you can get in touch with us using the details set out below. If you have unresolved concerns, you have the right to complain to an Kingdom of Saudi Arabia data protection authority where you live, work or where you believe a breach may have occurred.
Where we require your personal data to comply with legal or contractual obligations, then provision of such data is mandatory: if such data is not provided, then we will not be able to manage our contractual relationship with you, or to meet obligations placed on us.
Withdrawing consent or otherwise objecting to direct marketing
Wherever we rely on your consent to send you marketing communications (for instance, where you have signed up to our newsletter, or have provided us with your consent to receive marketing communications at the point of checkout or when setting up an account), you will always be able to withdraw that consent, although we may have other legal grounds for processing your data for other purposes, such as those set out above. In some cases, we are able to send you direct marketing without your consent, where we rely on our legitimate interests (for instance, where you are already a customer).
In any case, you can unsubscribe from receiving our marketing emails by clicking on the unsubscribe link at the bottom of our emails, or by contacting us using the details set out below. You can also update your marketing preferences in your customer account on www.Orangeblossomstore.com at any time. Please note that you may continue to receive communications for a short period after changing your preferences while our systems are fully updated.
You also have an absolute right to opt-out of all data processing that we carry out for marketing purposes (this includes receiving marketing emails, and profiling whereby we tailor the content, adverts and marketing communications that you receive about our products and services), at any time, by contacting [email protected] or by writing to Customer Care, Orange Blossom Store, Al-Wateen Commercial Center, Saud Al-Faisal Street, Al-Rawdah Dist, Jeddah 23432.
SECURITY MEASURES
We have put in place physical, electronic, and managerial procedures designed to help prevent unauthorised access, to maintain data security, and to use correctly the personal data we collect online.
These safeguards vary based on the sensitivity of the personal data that we collect and store.
Although we take appropriate measures to safeguard against unauthorised disclosures of personal data, we cannot assure you that your personal data will never be disclosed, altered or destroyed in a manner that is inconsistent with this privacy notice.
Children’s Privacy
Our Services do not target and are not intended to attract children under the age of 18. We do not knowingly solicit personal data from children under the age of 18 or send them requests for personal information.
Cookies
When you visit the Services we may store some information (commonly known as a “cookie” or similar technologies) on your device. Cookies are pieces of information that a website transfers to your hard drive to store and sometimes track information about you. Cookies are specific to the server that created them and cannot be accessed by other servers, which means that they cannot be used to track your movements around the web.
Cookies can be categorised in accordance with the categories found in the ICC UK Cookie guide as set out below:
- a) strictly necessary cookies – these cookies are essential in order to enable you to move around a website and use its features and enable services you have specifically asked for. Consent is not generally required for these cookies;
- b) performance cookies – these collect information about how visitors use a website, for example, by recording which pages users go to most often (usually on an anonymous basis);
- c) functionality cookies – these cookies allow a website to remember the choices a user makes, such as a user name or language preference; and
- d) targeting or advertising cookies – these collect information about a user’s browsing habits and are usually placed by advertising networks with the website operator’s permission.
Cookies can also be categorised in accordance with how long they are saved on your device. “Session cookies” are short-term cookies that are only saved on the computer’s memory for the duration of a user’s visit to the website, whereas “persistent cookies” remain saved in the computer’s memory for a set period of time, even after the browser session has ended.
Cookies SMS
The Orange Blossom website uses cookies to help keep track of your experience on the site and of items you put into your shopping cart including when you have abandoned your cart. This information is used to personalise your experience and determine when to send cart reminder messages via SMS.
How to manage & remove cookies
If you are using our Services via a browser you can change your cookie preferences and withdraw your consent at any time using the Cookie Preferences Centre.
You can find more detail about the third parties which place cookies on our Services here.
The Help menu on the menu bar of most browsers also tells you how to prevent your browser from accepting new cookies, how to delete old cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether.
If you are using our Services via an application, then you can change your consent by following the relevant application’s directions. In addition, the operating system for your device provides instructions on how to prevent tailored advertising and how to reset your device’s advertising identifier.
Who is the data controller?
The data controller for your information is Ideal Abaya Trading Co Ltd which you have a relationship with or which manages the website you have visited. Please find our contact details below.
How do I get in touch with you?
We hope that we can satisfy queries you may have about the way we process your data. If you have any concerns about how we process your data, or would like to opt out of direct marketing, you can get in touch at [email protected] or by writing to Customer Care, Orange Blossom Boutique, Al-Wateen Commercial Center, Saud Al-Faisal Street, Al-Rawdah Dist, Jeddah 23432, Kingdom of Saudi Arabia.
Changes to this Privacy Notice
From time to time, we may update this notice. We will notify you about any upcoming material changes by either sending you an email to the email address you most recently provided to us or by prominently posting a notice on our Services. We encourage you to periodically check back and review this notice so that you know what personal data we collect, how we use it, and with whom we share it
Ideal Abaya Trading Co Ltd Terms of Sale
ONLINE TERMS OF SALE
These Terms
It is important that you read these terms and conditions of sale (“Terms of Sale”) carefully before ordering any Product(s) (“Products”) from orangeblossomstore.com (“Site”). Together with our Privacy Policy and Website Terms of Use, these Terms of Sale govern our relationship with you in relation to this Site and your purchase of our Products on this Site.
We advise you to print a copy of your Order and these Terms of Sale for your information and safe keeping.
By placing an order for any Product(s) on this Site (“Order”) you agree to be bound by these Terms of Sale, and by continuing to access the Site you agree to accept the practices described in these Terms of Sale, which may be updated or changed by us from time to time.
By placing an Order you are offering to purchase a Product on and in accordance with these Terms of Sale. All Orders are dependent on availability and confirmation of the Order price.
About Orange Blossom
We are We are Ideal Abaya Trading Co Ltd (registration number 4030286677), a company registered in the Ministry of Commerce and Industry Kingdom of Saudi Arabia.
- You can contact us at that address, or via email at www.orangeblossomstore.com/contact or by telephone on +966 (0)56 427 4937 (toll free) between the hours of 9:00am – 5:00pm AST, Saturday – Thursday.
If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
When we use the words “writing” or “written” in these terms, this includes emails.
The Contract
Orders are submitted via the Site as set out in this clause.
Once you are ready to make a purchase, click on “Add to Shopping Bag” to add the Product(s) you wish to purchase to your Shopping Bag. Then proceed by clicking “Proceed to Purchase” to log into our secure servers to complete your Order.
If this is your first purchase on our Site you will have the option to register and create an account with us using your email address and you will also be asked to create a password. You must keep this password confidential and not disclose it to any third party. You will then be asked to input your address. The address that you register with must be the address that the card statement is sent to, however you can use a different delivery address if you so wish. If you have already registered with us you may enter your sign in details to access your account.
Once signed in or registered, as the case may be, you must select your preferred method of delivery (if any delivery charges are payable these will then be added to the amount you will be charged), confirm you wish to make an Order and consent to the Terms of Sale. You will then be asked to confirm your delivery address and input your payment details.
Once you have finished compiling your Order, you will be asked to confirm that your Order is correct. If it is not correct, you can revisit your Order and correct the mistakes before confirming and submitting your Order to us. It is your responsibility to ensure that your Order is correct before submitting it to us.
We will then send you a confirmation email (including your order reference number) to acknowledge that we have received your Order (“Confirmation”). This is sent to the email address you register with us. After sending you the Confirmation we will process the payment details you have given to us to take payment for your Order.
If and when we are able to do so, we will send you a second email confirming dispatch of the Product(s) to the delivery address you have requested and giving you estimated timescales for delivery.
Our acceptance of your Order will be complete only when we send a second email to you confirming your Order and dispatch of the Product(s) and after payment is taken from your credit or debit card. Our acceptance of your Order will be considered for all purposes to have been effectively communicated to you at the time Orange Blossom sends an order dispatched email and it is at this point that a legally binding contract is formed between you and Orange Blossom for the purchase of Products (“Contract”).
If we are unable to fulfil your Order, you will receive an email from us informing you that the Order has not been accepted and we will refund the payment for your Order to you.
Only adults (persons aged 18 and over) are entitled to enter into legally binding contracts.
Making a Change to the Contract
If you wish to make a change to the Product(s) you have ordered please contact us. We will let you know if the change is possible.
Unfortunately, if we have already sent you the second email referred to in cl 3.8 we are unable to change your Order, although you will still have the rights to cancel described below.
Engraving and Gift Messages
We are unable to process any modifying request or gift card messages containing profanities or inappropriate language. Where possible, we will contact you to seek an alternative modifying or gift message and we will do this before we send you the second confirmatory email in respect of your Order.
As outlined at 11.3 below, you do not have any right to (a) cancel your Contract for supply of any Product/s, (b) refund and Product/s and/or (c) exchange any Product/s that have been modified or otherwise made to your bespoke specifications (unless such Product/s were damaged, defective or faulty when delivered to you or have been incorrectly delivered).
Price
When you submit your Order, you are offering to buy the Product(s) at the price set out in the Order.
Where you are ordering for delivery to the KSA, all prices are inclusive of VAT in the KSA. Delivery charges (where applicable) for delivery to the KSA will be shown when you view the Product(s) in your Shopping Bag.
Where you are ordering for delivery to the European Union, you act as the importer of the Product(s) into the European Union (commonly known as the “Importer of Record”). The price we display includes import duty and taxes which we shall pay to the relevant authorities on your behalf. You hereby authorize us to make such payments on your behalf. The import duty, import taxes and delivery charges (where applicable) for delivery to the E.U. are included in the total amount due when you view the Product(s) in your Shopping Bag.
Where you are ordering for delivery to the United States, we will add any applicable state taxes and any delivery charges and display these in the total amount due on the checkout page.
Where you are ordering for delivery to anywhere other than the European Union or the United States, all prices are inclusive of any applicable import duties or taxes. Delivery charges (where applicable) will be shown when you view the Product(s) in your Shopping Bag.
The total amount payable by you will be displayed before you confirm your Order and will be set out in the confirmatory email you receive from us.
Our prices may change at any time. If we discover that the price for a Product has changed or that there has been a pricing error when we receive your Order we will contact you and ask if you wish to proceed at the correct price. If you confirm that you do wish to proceed, please remember that we will not be under an obligation to supply the Product(s) until we have sent you the second email confirming your Order.
It is always possible that, despite our best efforts, some of the Product(s) we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the Product(s) correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the Product(s) correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognized by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
Promotion and Offer Codes
To redeem a promotion or offer code (“Code”), insert the Code in the “Voucher / Offer Code” box on the Shopping Bag page of the Site and click “Update”. If valid, the Code will be applied.
In addition to any Code specific terms and conditions, the following conditions apply to all Codes:
Only one code can be used per Order
Codes can only be applied to full price items (Codes cannot be applied to sale items)
Codes are non-transferrable and no cash alternative is available
Orders must be made prior to 23:59 GMT +3 on the closing or expiry date of the Code (if one is specified)
All offers and promotions are dependent on stock availability
Offer codes and promotions may be amended or removed at any time
These Terms of Sale apply to purchases made using a Code
Payment
All payments must be made at the time of Confirmation. Payment for all Orders must be by credit or debit card. We accept payment credit or debit card payments via Visa, MasterCard, Maestro and MADA. If we are unable to accept or fulfil your Order for any reason then we will refund any money paid by you in respect of the Order. We will not dispatch the Product(s) until we receive payment in full.
For payment by card, all credit or debit cardholders and bank account holders respectively may be dependent on authorization and authentication. If the issuer of your payment card or our service provider refuses to, or does not for any reason authorize or validate the payment, we will not be liable in these circumstances for any delay or non-delivery in respect of the Product(s) which you have ordered as a result.
To ensure safe and secure shopping. We also use standard internet encryption technology to provide you with the maximum practicable level of security.
We do not hold any of your payment details anywhere on the Site. They are passed securely to our payments processor for authorization by your bank or payment provider.
Delivery
We aim to deliver Product(s) to the delivery address you have requested in your Order within the time set out in our second confirmatory email but we cannot give an exact or guaranteed delivery date.
If we have not delivered the Product(s) to you within 30 (thirty) days of the date of the Contract, or any other date that we may agree with you, then you may cancel the Contract and we will refund any money paid by you.
Ownership of the Product(s) will pass to you on delivery.
Damaged or Defective Product(s)
Except for any specific warranties we offer in relation to any particular Product(s) (including our Five Year Warranty), or consumer guarantees under law, we do not offer any warranty or guarantee on our Product(s).
You should inspect the Product(s) when you receive them for defects or damage. If you find a defect or damage contact our Customer Care Team as soon as possible with your Order reference number to hand.
If the Product(s) are found to be damaged prior to delivery to you, or defective (through no fault of your own wearing or use), we will repair or replace the Product(s) or refund the price paid by you, including any delivery charges you paid, provided that you have not worn or used and damaged the Product(s). We will either refund the cost of the return of the Product(s) to us by you or send you a prepaid parcel which you can use to return the Product(s).
Exchanges and Returns
Without limiting your statutory rights, you may cancel a Contract at any time before your Order is delivered and up to 15 days afterward, beginning on the day the Product(s) are delivered to you or someone appointed by you (other than the carrier) receives the Product(s). By cancelling the Contract, you may return any Product(s) purchased from us within 15days and request a refund or an exchange.
To cancel a Contract, you must clearly inform us, preferably:
in writing (to Returns Department, Orange Blossom Store, Al-Wateen Commercial Center, Saud Al-Faisal Street, Al-Rawdah Dist, Jeddah 23432, KSA),
by email (to email at www.orangeblossom.com/contact-us ) or
by telephone (on +966 (0)56 427 4937 ) giving us your name, address and Order reference number.
You do not have any right to (a) cancel your Contract for supply of, and/or (b) refund and/or (c) exchange any Product/s that have been modified or otherwise made to your bespoke specifications (unless such Product/s were damaged, defective or faulty when delivered to you or have been incorrectly delivered).
You must return the Product(s) to us at your own cost within 14 days after the day of notifying us of the cancellation, in the same condition in which you receive them (without limiting your rights to take any reasonable steps to examine the Product(s) and make sure they conform to your Order). You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right to deduct the cost of any deterioration, up to the price of the Product(s), from the refund to which you are otherwise entitled.
To return (or exchange) the Product(s), you should package the parcel securely using the original packaging (making sure you include a note of your name and address (enclosing the exchange / returns form and the delivery note) inside the parcel) and then return it to us, by hand, courier or by recorded delivery mail or other form of certified mail to the following address: “Returns Department, Orange Blossom Store, Al-Wateen Commercial Center, Saud Al-Faisal Street, Al-Rawdah Dist, Jeddah 23432, KSA”. Products can be exchanged (but not returned) at our KSA boutique.
If you cancel a Contract between us within the 100 day period (see above), we will process the refund due to you as soon as possible and, in any case, within 14 days after the day on which we receive the Product(s) back or, if earlier, the day on which we receive evidence that you have returned the Product(s) to our returns address. We will refund the price of the Product(s) in full (except for any deduction we are entitled to make due to your use of, or damage to, the Product(s), or any unnecessary handling by you), including the cost of standard delivery. If you have selected a delivery method which is more expensive than the standard delivery method (the cheapest option), we will only refund you the amount of the standard delivery charge. All other cancellations and refunds are at our sole discretion.
We will refund any money received from you using the same method originally used by you to pay for your purchase, unless agreed otherwise.
Details of your consumer rights to cancel described above, and an explanation of how to exercise them, are provided in the delivery note which accompanies the Product(s).
For exchanges, if the value of the new Product(s) exceeds the original value of the Product(s), you will be required to pay the difference. Should the value of the new Product(s) be lower than the original value, the difference will be credited to the credit or debit card originally used for the Order.
Exchanges and Returns Without Proof of Purchase
Without limiting your statutory rights, on presentation of Product(s) without Proof of Purchase, we are happy to offer you a repair for a fee outlined on our Repair Fees table as this changes from time to time.
Disclaimer and Limitations on Our Liability
You use the site at your own risk. The site is provided on an “as is” and “as available” basis. To the extent permitted by applicable law, our company and its officers, employees, directors, shareholders, parents, subsidiaries, affiliates, agents, and licensors (“affiliates”) disclaims all warranties, conditions, and representations of any kind, whether express, implied, statutory, or otherwise, including those related to merchantability, fitness for a particular purpose, and non-infringement and those arising out of course of dealing or usage of trade.
In particular, our company and its affiliates make no representations or warranties about the accuracy or completeness of content available on or through the site, or the content of any websites or online services linked to or integrated with the site. Our company and its affiliates will have no liability for any: (a) errors, mistakes, or inaccuracies of content; (b) personal injury or property damage resulting from your access to or use of the site; (c) any unauthorized access to or use of our servers or of any personal information or user data; (d) any interruption of transmission to or from the site; (e) any bugs, viruses, trojan horses, or the like which may be transmitted on or through the site by any third party; or (f) any loss or damage of any kind incurred as a result of the use of any content posted or shared through the site.
You understand and agree that any material or information downloaded or otherwise obtained through the use of the site is done at your own risk and that you will be solely responsible for any damage arising from doing so. No advice or information, whether oral or written, obtained by you from us or through the site will create any warranty not expressly made.
To the maximum extent permitted by applicable law, in no event will we be liable to you or to any third party for any indirect, special, incidental, punitive, or consequential damages (including for loss of profits, revenue, or data) or for the cost of obtaining substitute products arising out of or in connection with these terms of sale, however caused, whether such liability arises from any claim based upon contract, warranty, tort (including negligence), strict liability or otherwise, and whether or not we’ve been advised of the possibility of such damages.
To the maximum extent permitted by applicable law, our total cumulative liability to you or any third party under these terms of sale, from all causes of action and all theories of liability, will be limited to and will not exceed the amount you have actually paid us during the twelve (12) months preceding the claim giving rise to such liability.
You understand and agree that we have set our prices and entered into these Terms of Sale with you in reliance upon the limitations of liability set forth in these Terms of Sale, which allocate risk between us and form the basis of a bargain between the parties.
Indemnification
You agree to indemnify and hold harmless our company and its Affiliates from and against any and all claims, costs, proceedings, demands, losses, damages, and expenses (including, without limitation, reasonable attorney’s fees and legal costs) of any kind or nature, arising from or relating to, any actual or alleged breach of these Terms of Sale by you or anyone using your account. If we assume the defense of such a matter, you will reasonably cooperate with us in such defense.
Notices
All notices sent to you will be sent to the email address provided with your registration details (as updated by you). By accepting these Terms of Sale you give your consent to receive communications from us by email.
Personal information that you supply to us will only be disclosed by us to a third party in accordance with our Privacy Policy. You agree that we may use the personal information supplied by you in accordance with our Privacy Policy.
Privacy
Our Privacy Policy can be found at Privacy & Security. By consenting to these Terms of Sale, you acknowledge and agree to be bound by the terms of our Privacy Policy, which may be updated from time to time. Please read our Privacy Policy carefully.
Acceptable Use of the Site
You are responsible for your use of the Site, and for any use of the Site made using your account. When you use the Site, you may not:
(a) violate any law or regulation;
(b) violate, infringe, or misappropriate other people’s intellectual property, privacy, publicity, or other legal rights;
(c) post or share anything that is illegal, abusive, harassing, harmful to reputation, pornographic, indecent, profane, obscene, hateful, racist, or otherwise objectionable;
(d) send unsolicited or unauthorized advertising or commercial communications, such as spam;
(e) engage in spidering or harvesting, or participate in the use of software, including spyware designed to collect data from the Site;
(f) transmit any viruses or other computer instructions or technological means whose purpose is to disrupt, damage, or interfere with the use of computers or related systems;
(g) stalk, harass, or harm another individual;
(h) impersonate any person or entity or perform any other similar fraudulent activity, such as phishing;
(i) use any means to scrape or crawl any web pages contained in the Site;
(j) attempt to circumvent any technological measure implemented by us or any of our providers or any other third party (including another user) to protect the Site;
(k) attempt to decipher, disassemble, or reverse engineer any of the software or other underlying code used to provide the Site; or
(l) advocate, encourage, or assist any third party in doing any of the foregoing.
Intellectual Property
We own the entire content of the Site, including all right, title and interest in and to the software, text, media, jewelry design (“Our Content”), and our trademarks, logos and brand elements (“Marks”). The Site, Our Content and our Marks are all protected under Saudi Ministry of Commerce. and international laws. The look and feel of the Site are copyright © Orange Blossom. All rights are reserved. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of Our Content or copies of Our Content supplied to you or which appears on the Site nor may you use any such Content in connection with any business or commercial enterprise without the express written permission from Ideal Abaya Trading Co LTD.
Arbitration Agreement & Waiver of Certain Rights
You and Ideal Abaya Trading Co Ltd agree that we will resolve any disputes between us through binding and final arbitration instead of through court proceedings. You and Ideal Abaya Trading Co Ltd hereby waive any right to a jury trial of any Claim (defined below). All controversies, claims, counterclaims, or other disputes arising between you and Ideal Abaya Trading Co Ltd relating to these Terms of Sale or the offerings (each a “Claim”) shall be submitted for binding arbitration in accordance with the Rules of the American Arbitration Association (“AAA Rules”). The arbitration will be heard and determined by a single arbitrator. The arbitrator’s decision in any such arbitration will be final and binding upon the parties and may be enforced in any court of competent jurisdiction. The parties agree that the arbitration will be kept confidential and that the existence of the proceeding and any element of it (including, without limitation, any pleadings, briefs or other documents submitted or exchanged and any testimony or other oral submissions and awards) will not be disclosed beyond the arbitration proceedings, except as may lawfully be required in judicial proceedings relating to the arbitration or by applicable disclosure rules and regulations of securities regulatory authorities or other governmental agencies.
If you demonstrate that the costs of arbitration will be prohibitive as compared to the costs of litigation, Ideal Abaya Trading Co Ltd will pay as much of the administrative costs and arbitrator’s fees required for the arbitration as the arbitrator deems necessary to prevent the cost of the arbitration from being prohibitive. In the final award, the arbitrator may apportion the costs of arbitration and the compensation of the arbitrator among the parties in such amounts as the arbitrator deems appropriate.
This arbitration agreement does not preclude you or Ideal Abaya Trading Co Ltd from seeking action by federal, state, or local government agencies. You and Ideal Abaya Trading Co Ltd also have the right to bring qualifying claims in small claims court. In addition, you and Ideal Abaya Trading Co Ltd retain the right to apply to any court of competent jurisdiction for provisional relief, including pre-arbitral attachments or preliminary injunctions, and any such request shall not be deemed incompatible with these Terms of Sale, nor a waiver of the right to have disputes submitted to arbitration as provided in these Terms of Sale.
Neither you nor Ideal Abaya Trading Co Ltd may act as a class representative or private attorney general, nor participate as a member of a class of claimants, with respect to any Claim. Claims may not be arbitrated on a class or representative basis. The arbitrator can decide only your and/or Ideal Abaya Trading Co LTD’s individual Claims. The arbitrator may not consolidate or join the claims of other persons or parties who may be similarly situated.
If any provision of this Section is found to be invalid or unenforceable, then that specific provision shall be of no force and effect and shall be severed, but the remainder of this Section shall continue in full force and effect. No waiver of any provision of this Section of the Terms of Sale will be effective or enforceable unless recorded in a writing signed by the party waiving such a right or requirement. Such a waiver shall not waive or affect any other portion of these Terms of Sale. This Section of the Terms of Sale will survive the termination of your relationship with Ideal Abaya Trading Co Ltd.
This section limits certain rights, including the right to maintain a court action, the right to a jury trial, the right to participate in any form of class or representative claim, the right to engage in discovery except as provided in AAA Rules, and the right to certain remedies and forms of relief. Other rights that you or Ideal Abaya Trading Co Ltd would have in court also may not be available in arbitration.
Miscellaneous
No failure or delay by us in exercising any right or remedy provided by law or under these Terms of Sale and no single or partial exercise of any such right or remedy shall impair the right or remedy, or operate as a waiver or variation of it, or preclude its exercise at any subsequent time.
If any clause of these Terms of Sale is found to be invalid, illegal or unenforceable by any court or authority, that clause or part-clause will be deleted from these Terms of Sale and the validity and enforceability of the rest of these Terms of Sale shall remain unaffected.
Under no circumstances will we be held liable for any delay or failure in performance due in whole or in part to any acts of nature or other causes beyond our reasonable control.
These Terms of Sale will be governed by and construed in accordance with the laws of the State of New York, without giving effect to any conflict of laws rules or provisions. You agree that any action of whatever nature arising from or relating to these Terms of Sale or the Site will be filed only in the state or federal courts located in New York, New York. You consent and submit to the personal jurisdiction of such courts for the purposes of any such action.
We may assign our rights and obligations under these Terms of Sale, including in connection with a merger, acquisition, sale of assets or equity, or by operation of law.
From time to time, we may change these Terms of Sale. A regular visit to this page will ensure awareness of any future changes. Your continued use of the Site following such change(s) shall signify your agreement to be bound by our modified Terms of Sale.
Ideal Abaya Trading Co Ltd Privacy Policy
Privacy Policy
Your information privacy is extremely important to us. We have prepared this Privacy Policy to explain how we collect, use, protect, and disclose information and data when you use monicavinader.com (“Site”) and any Ideal Abaya Trading Co Ltd mobile application, application programming interfaces, and other services offered by Ideal Abaya Trading Co Ltd (“Services”). This Privacy Policy also explains your choices for managing your information preferences, including opting out of certain uses of your Personal Information (defined below). This Privacy Policy applies to all users of the Site. The Site and Services are provided by Ideal Abaya Trading Co Ltd (“Company” “we” “our” “us”).
TO THE EXTENT ALLOWED BY LAW, BY USING THE SITE OR SERVICES, YOU ARE CONSENTING TO THIS PRIVACY POLICY. PLEASE READ IT CAREFULLY.
- Managing Your Information Preferences
You can review, correct, update, or change your Personal Information or opt out of receiving certain marketing communications by changing the relevant settings in your account or by e-mailing us at [email protected]. You are able to opt out of receiving marketing e-mails from us, however, you cannot opt out of receiving all e-mails from us, such as e-mails about the status of your account or order. If you have questions or concerns regarding this Privacy Policy, please e-mail us at the same address.
- Personal Information
We collect information that personally identifies you, such as your name, date of birth, gender, address, phone number, mobile phone number, e-mail, postal address, your purchase history, payment information, and other personally identifiable information that you choose to provide us with or that you choose to include in your account (“Personal Information”). You may be asked to provide us with Personal Information when you register with the Site, and at other times.
3.Usage Data and Site Activity
We automatically collect information regarding the actions you take on the Site (“Usage Data”). For example, each time you use the Site we automatically collect the type of Web browser and device that you use, your operating system, your Internet Service Provider, your IP address, the pages you view or click on, the products that you add to your basket and purchase, and the time and duration of your visits to the Site. We use this information to help us understand how people use the Site and Services, and to enhance the services we offer.
- Cookies and Anonymous Identifiers.
We use cookies (a small text file placed on your computer to identify your computer and web browser) and may use anonymous identifiers (a random string of characters that is used for the same purposes as a cookie). We use cookies and other anonymous identifiers to analyze use of and improve the Site and Services and as described in the Advertising and Online Tracking Section of this Privacy Policy. We do not use cookies to collect Personal Information. Most web browsers are initially set up to accept cookies. You can reset your web browser to refuse all cookies or to indicate when a cookie is being sent, however, certain features of the Site or Services may not work if you delete or disable cookies. Some of our Service Providers (defined below) may use their own cookies, anonymous identifiers, or other tracking technology in connection with the services they perform on our behalf.
We use Google Analytics on the Site and Services to collect Usage Data, to analyze how users use the Site and Services, and to provide advertisements to you on other websites. For more information about how to opt out of having your information used by Google Analytics, visit https://tools.google.com/dlpage/gaoptout/.
- How We Use Information and When We May Share and Disclose Information Generally
We use Personal Information for different purposes, such as to provide you with the Site and Services, including to send you alerts about your account; to fulfill a contract or take steps linked to a contract (i.e. fulfilling any orders you place); to provide you with products and services that you have requested; to respond to comments or complaints that you may send us; to improve and protect our products, content, Services, and the Site, both offline and online; to personalize our products and services to you; to prevent, investigate and/or report fraud, misrepresentation, security incidents or crime, in accordance with applicable law; to investigate any complaints received from you or from others about our Site, products or services; in connection with legal claims, compliance, regulatory and investigative purposes as necessary; and to otherwise communicate with you about our Company. We may also use your Personal Information to provide more relevant search results from the search functions of the Site and the Services. Except as explained in this Privacy Policy, we will not disclose Personal Information to third parties, including for their direct marketing purposes, without your consent. From time to time we may share, exchange and/or cross-reference our postal mailing list with select providers of goods and services that, in turn, may contact you regarding products and services that may be of interest to you. If you prefer not to receive mailings from these providers, you can notify us at any time by emailing us at [email protected] and clearly stating your request, including your name, mailing address, e-mail address and phone number. We also may disclose to third parties, certain Usage Data regarding the Site and Services. However, in such cases, your Usage Data is aggregated with the Usage Data of others and does not identify you individually.
- Service Providers
From time to time, we may establish a business relationship with other businesses whom we believe trustworthy and who have confirmed that their privacy practices are consistent with ours (“Service Providers”). For example, we may contract with Service Providers to provide certain services, such as hosting and maintenance, order fulfillment, research and analytics, content creation, customer support services, data storage and management, verification of your contact information, and marketing and promotions. We only provide our Service Providers with the information necessary for them to perform these services on our behalf. Each Service Provider must agree to use reasonable security procedures and practices, appropriate to the nature of the information involved, in order to protect your Personal Information from unauthorized access, use, or disclosure. Service Providers are prohibited from using Personal Information other than as specified by us.
- Advertising and Online Tracking
We may allow third-party companies to serve ads and collect certain anonymous information when you visit the Site and Services. These companies may use non-personally identifiable information (e.g. click stream information, web browser type, time and date, subject of advertisements clicked or scrolled over) during your visits to the Site and other websites in order to provide advertisements about goods and services likely to be of interest to you. These companies typically use a cookie to collect this information. Our systems do not recognize browser “Do Not Track” signals, but several of our Service Providers who utilize these cookies on our Site enable you to opt out of targeted advertising practices. To learn more about these advertising practices or to opt out of this type of advertising, you can visit www.networkadvertising.org or www.aboutads.info/choices/. We also provide you with additional tools to opt out of marketing from us. You can learn about this in the “Managing Your Information Preferences” section of this Privacy Policy.
- Notice to California Residents/Your California Privacy Rights
To opt out of sharing your Personal Information with third parties for their direct marketing purposes, please e-mail us at [email protected] and clearly state your request, including your name, mailing address, e-mail address and phone number. Please see Section 1 (Managing Your Information Preferences) above for additional information.
- Other Transfers
We may share Personal Information and Usage Data with businesses controlling, controlled by, or under common control with our Company. If our Company is merged, acquired, or sold, or in the event of a transfer of some or all of our assets, we may disclose or transfer Personal Information and Usage Data in connection with such transaction. You will have the opportunity to opt out of any such transfer if, in our discretion, it will result in the handling of your Personal Information in a way that differs materially from this Privacy Policy.
- Compliance with Laws and Law Enforcement
We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We may disclose Personal Information and any other information about you to government or law enforcement officials or private parties if, in our discretion, we believe it is necessary or appropriate in order to respond to legal requests (including court orders and subpoenas), to protect the safety, property, or rights of our company or of any third party, to prevent or stop any illegal, unethical, or legally actionable activity, or to comply with the law.
- Security
We maintain physical, electronic, and procedural safeguards to protect the confidentiality and security of information transmitted to us. However, no data transmission over the Internet or other network can be guaranteed to be 100% secure. As a result, while we strive to protect information transmitted on or through the Site or Services, we cannot and do not guarantee the security of any information you transmit on or through the Site or Services, and you do so at your own risk.
- Links
Our Site and Services may contain links to other websites or allow others to send you such links. A link to a third party’s website does not mean that we endorse it or that we are affiliated with it. We do not exercise control over third-party websites. You access such third-party websites or content at your own risk. You should always read the privacy policy of a third-party website before providing any information to the website.
- Children’s Privacy
The Site and Services are intended for users who are 18 years old or older. We do not knowingly collect Personal Information from children under the age of 18. If we become aware that we have inadvertently received Personal Information from a child under the age of 18, we will delete such information from our records. California users under the age of 18 may request the removal of their content or information publicly posted on the Site or Services by e-mailing us at [email protected]. Please note that most of the user content that appears on our Site of Services is stored and controlled by third party providers; thus, complete and comprehensive removal of the content may not be possible.
- Processing of Personal Information
Please be aware that your Personal Information and communications may be transferred to and maintained on servers or databases located outside your state, province, or country. Please be advised that we may process and store information in the United Kingdom. By using the Site or Services, you are agreeing to the collection, use, transfer, and disclosure of your Personal Information.
- Privacy Policy Changes
We may change this Privacy Policy from time to time. If we decide to change this Privacy Policy, we will inform you by posting the revised Privacy Policy on the Site. Those changes will go into effect on the “Revised” date shown in the revised Privacy Policy. By continuing to use the Site or Services, you are consenting to the revised Privacy Policy.
Gift Voucher Terms & Conditions
The Orange Blossom Gift Voucher is available to purchase in Saudi rial, Emirati dirham and USD.
Gift Vouchers and e-vouchers purchased in Saudi rial can be redeemed at both our website and at our Orange Blossom boutique in Jeddah.
Gift Vouchers and e-vouchers redeemed at our website must be redeemed in the currency of the voucher purchased.
Gift Vouchers expire one year from date of purchase.
The Orange Blossom Gift Voucher can be used as full or part payment for any purchase & does not have to be used in full at any one time.
Gift Vouchers cannot be returned or exchanged for cash.
If a product is returned to us that has been purchased using a Gift Voucher, the value will be refunded back onto that Gift Voucher, or a new Gift Voucher will be issued.
Offer codes cannot be used to purchase gift vouchers.
We reserve the right to amend or withdraw a promotion without notice.
For all enquiries, please contact our Customer Care team using the chat widget on the bottom right hand side of this page.