TERMS, CONDITIONS
Terms And Conditions
1 These Terms
1.1 It is important that you read these terms and conditions of sale (“Terms of Sale”) carefully before ordering any Product(s) (“Products”) from orangeblossomstore.com (“Site”). Together with our Privacy Policy and Website Terms of Use, these Terms of Sale govern our relationship with you in relation to this Site and your purchase of our Products on this Site.
1.2 We advise you to print a copy of your Order and these Terms of Sale for your information and safe keeping.
1.3 By placing an order for any Product(s) on this Site (“Order”) you agree to be bound by these Terms of Sale, and by continuing to access the Site you agree to accept the practices described in these Terms of Sale, which may be updated or changed by us from time to time. A regular visit to this page will ensure awareness of any future changes. Your continued use of the Site following such change(s) shall signify your agreement to be bound by our modified Terms of Sale.
1.4 By placing an Order you are offering to purchase a Product on and in accordance with these Terms of Sale. All Orders are dependent on availability and confirmation of the Order price.
2 About Orange Blossom
2.1 We are Ideal Abaya Trading Co Ltd, a company registered in the Ministry of Commerce and Industry Kingdom of Saudi Arabia. Our registered office is Orange Blossom Store, Al-Wateen Commercial Center, Saud Al-Faisal Street, Al-Rawdah Dist, Jeddah 23432 and our registered number is 4030286677.
2.2 You can contact us at that address, or via email at [email protected] or by telephone on +966 (0)56 427 4937 between the hours of 10am – 4pm GMT, Saturday – Thursday.
2.3 If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2.4 When we use the words “writing” or “written” in these terms, this includes emails
3 The Contract
3.1 Orders are submitted via the Site as set out in this clause.
3.2 Once you are ready to make a purchase, click on “Add to Shopping Bag” to add the Product(s) you wish to purchase to your Shopping Bag. Then proceed by clicking “Proceed to Purchase” to log into our secure servers to complete your Order.
3.3 If this is your first purchase on our Site you will have the option to register and create an account with us using your email address and you will also be asked to create a password. You must keep this password confidential and not disclose it to any third party. You will then be asked to input your address. The address that you register with must be the address that the card statement is sent to, however you can use a different delivery address if you so wish. If you have already registered with us you may enter your sign in details to access your account.
3.4 Once signed in or registered, as the case may be, you must select your preferred method of delivery (if any delivery charges are payable these will then be added to the amount you will be charged), confirm you wish to make an Order and consent to the Terms of Sale. You will then be asked to confirm your delivery address and input your payment details.
3.5 Once you have finished compiling your Order, you will be asked to confirm that your Order is correct. If it is not correct, you can revisit your Order and correct the mistakes before confirming and submitting your Order to us. It is your responsibility to ensure that your Order is correct before submitting it to us.
3.6 We will then send you a confirmation email (including your order reference number) to acknowledge that we have received your Order (“Confirmation”). This is sent to the email address you register with us. After sending you the Confirmation we will process the payment details you have given to us to take payment for your Order.
3.7 If and when we are able to do so, we will send you a second email confirming dispatch of the Product(s) to the delivery address you have requested and giving you estimated timescales for delivery.
3.8 Our acceptance of your Order will be complete only when we send a second email to you confirming your Order and dispatch of the Product(s) and after payment is taken from your credit or debit card. Our acceptance of your Order will be considered for all purposes to have been effectively communicated to you at the time Orange Blossom sends an order despatched email and it is at this point that a legally binding contract is formed between you and Orange Blossom for the purchase of Products (“Contract”).
3.9 If we are unable to fulfil your Order, you will receive an email from us informing you that the Order has not been accepted and we will refund the payment for your Order to you.
3.10 Only adults (persons aged 18 and over) are entitled to enter into legally binding contracts.
4 Making a Change to the Contract
4.1 If you wish to make a change to the Product(s) you have ordered please contact us. We will let you know if the change is possible.
4.2 Unfortunately, if we have already sent you the second email referred to in cl 3.8 we are unable to change your Order, although you will still have the rights to cancel described below.
5 Engraving and Gift Messages
5.1 We are unable to process any engraving request or gift card messages containing profanities or inappropriate language. Where possible, we will contact you to seek an alternative engraving or gift message and we will do this before we send you the second confirmatory email in respect of your Order.
5.2 As outlined at 11.3 below, you do not have any right to (a) cancel your Contract for supply of any Product/s, (b) refund and Product/s and/or (c) exchange any Product/s that have been engraved or otherwise made to your bespoke specifications (unless such Product/s were damaged, defective or faulty when delivered to you or have been incorrectly delivered).
6 Price
6.1 When you submit your Order, you are offering to buy the Product(s) at the price set out in the Order.
6.2 Where you are ordering for delivery to KSA, all prices are inclusive of VAT in KSA. Delivery charges (where applicable) for delivery to KSA will be shown when you view the Product(s) in your Shopping Bag.
6.3 Where you are ordering for delivery to the Arab Gulf States, you act as the importer of the Product(s) into the Arab Gulf States (commonly known as the “Importer of Record”). The price we display includes import duty and taxes which we shall pay to the relevant authorities on your behalf. You hereby authorise us to make such payments on your behalf. The import duty, import taxes and delivery charges (where applicable) for delivery to the Arab Gulf States. are included in the total amount due when you view the Product(s) in your Shopping Bag.
6.4 Where you are ordering for delivery to KSA, we will add any applicable state taxes and any delivery charges and display these in the total amount due on the checkout page.
6.5 Where you are ordering for delivery to anywhere other than the U.K., the Arab Gulf States or the KSA, all prices are inclusive of any applicable import duties or taxes. Delivery charges (where applicable) will be shown when you view the Product(s) in your Shopping Bag.
6.6 The total amount payable by you will be displayed before you confirm your Order and will be set out in the confirmatory email you receive from us.
6.7 Our prices may change at any time. If we discover that the price for a Product has changed or that there has been a pricing error when we receive your Order we will contact you and ask if you wish to proceed at the correct price. If you confirm that you do wish to proceed, please remember that we will not be under an obligation to supply the Product(s) until we have sent you the second email confirming your Order.
6.8 It is always possible that, despite our best efforts, some of the Product(s) we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the Product(s) correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the Product(s) correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
7 Promotion and Offer Codes
7.1 To redeem a promotion or offer code (“Code”), insert the Code in the “Voucher / Offer Code” box on the Shopping Bag page of the Site and click “Update”. If valid, the Code will be applied.
7.2 In addition to any Code specific terms and conditions, the following conditions apply to all Codes:
7.2.1 Only one code can be used per Order
7.2.2 Codes can only be applied to full price items (Codes cannot be applied to sale items)
7.2.3 Codes are non-transferrable and no cash alternative is available
7.2.4 Orders must be made prior to 23:59 GMT on the closing or expiry date of the Code (if one is specified)
7.2.5 All offers and promotions are dependent on stock availability
7.2.6 Offer codes and promotions may be amended or removed at any time
7.2.7 These Terms of Sale apply to purchases made using a Code
8 Payment
8.1 All payments must be made at the time of Confirmation. Payment for all Orders must be by credit or debit card. We accept payment credit or debit card payments via Visa, MasterCard, Mada. If we are unable to accept or fulfil your Order for any reason then we will refund any money paid by you in respect of the Order. We will not dispatch the Product(s) until we receive payment in full.
8.2 For payment by card, all credit or debit cardholders and bank account holders respectively may be dependent on authorisation and authentication. If the issuer of your payment card or our service provider refuses to, or does not for any reason authorise or validate the payment, we will not be liable in these circumstances for any delay or non-delivery in respect of the Product(s) which you have ordered as a result.
8.3 To ensure safe and secure shopping, we are Hayperpay certified. We also use standard internet encryption technology to provide you with the maximum practicable level of security.
8.4 We do not hold any of your payment details anywhere on the Site. They are passed securely to our payments processor for authorisation by your bank or payment provider.
9 Delivery
9.1 We aim to deliver Product(s) to the delivery address you have requested in your Order within the time set out in our second confirmatory email but we cannot give an exact or guaranteed delivery date.
9.2 If we have not delivered the Product(s) to you within 30 (thirty) days of the date of the Contract, or any other date that we may agree with you, then you may cancel the Contract and we will refund any money paid by you.
9.3 Ownership of the Product(s) will pass to you on delivery.
10 Damaged or Defective Product(s)
10.1 Except for any specific warranties we offer in relation to any particular Product(s), or consumer guarantees under law, we do not offer any warranty or guarantee on our Product(s).
10.2 You should inspect the Product(s) when you receive them for defects or damage. If you find a defect or damage contact our Customer Care Team as soon as possible with your Order reference number to hand.
10.3 If the Product(s) are found to be damaged prior to delivery to you, or defective (through no fault of your own wearing or use), we will repair or replace the Product(s) or refund the price paid by you, including any delivery charges you paid, provided that you have not worn or used and damaged the Product(s). We will either refund the cost of the return of the Product(s) to us by you or send you a prepaid parcel which you can use to return the Product(s).
11 Exchanges and Returns
11.1 Without limiting your statutory rights, you may cancel a Contract at any time before your Order is delivered and up to 10 days afterward, beginning on the day the Product(s) are delivered to you or someone appointed by you (other than the carrier) receives the Product(s). By cancelling the Contract, you may return any Product(s) purchased from us within 100 days and request a refund or an exchange.
11.2 To cancel a Contract, you must clearly inform us, preferably:
11.2.1 in writing (to Returns Department, Ideal Abaya Trading Co Ltd, Kingdom of Saudi Arabia),
11.2.2 by email (to [email protected] ) or
11.2.3 by telephone (on +966 (0)56 427 4937) giving us your name, address and Order reference number.
11.3 You do not have any right to (a) cancel your Contract for supply of, and/or (b) refund and/or (c) exchange any Product/s that have been engraved or otherwise made to your bespoke specifications (unless such Product/s were damaged, defective or faulty when delivered to you or have been incorrectly delivered).
11.4 You cancel a Contract between us within the day period (see above), we will process the refund due to you as soon as possible and, in any case, within 14 days after the day on which we receive the Product(s) back or, if earlier, the day on which we receive evidence that you have returned the Product(s) to our returns address. We will refund the price of the Product(s) in full (except for any deduction we are entitled to make due to your use of, or damage to, the Product(s), or any unnecessary handling by you), including the cost of standard delivery. If you have selected a delivery method which is more expensive than the standard delivery method (the cheapest option), we will only refund you the amount of the standard delivery charge. All other cancellations and refunds are at our sole discretion.
11.7 We will refund any money received from you using the same method originally used by you to pay for your purchase, unless agreed otherwise.
11.8 Details of your consumer rights to cancel described above, and an explanation of how to exercise them, are provided in the delivery note which accompanies the Product(s).
11.9 For exchanges, if the value of the new Product(s) exceeds the original value of the Product(s), you will be required to pay the difference. Should the value of the new Product(s) be lower than the original value, the difference will be credited to the credit or debit card originally used for the Order.
12 Orange Blossom 30 days Warranty
12.1 Without limiting your statutory rights, all Product is covered by a five year warranty from the date of purchase (under normal conditions of wear and tear). During that 30 days, Orange Blossom will repair any issue with a Product free of charge on receipt of valid proof of purchase.
13 Exchanges and Returns Without Proof of Purchase
13.1 Without limiting your statutory rights, on presentation of Product(s) without Proof of Purchase, we are happy to offer you a repair for a fee outlined on our Repair Fees table as this changes from time to time.
14 Exchanges and Returns 15 days or More After Purchase Date
14.1 Without limiting your statutory rights, for Product(s) purchased more than 15 days ago, we are happy to offer you a repair for the fee outlined on our Repair Fees table as this changes from time to time.
15 Liability
15.1 If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
15.2 Nothing in these Terms of Sale will limit our liability for:
15.2.1 fraud; or
15.2.2 death or personal injury caused as a result of our negligence; or
15.2.3 or breach of your legal rights in relation to the Product(s) including the right to receive Product(s) which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; and supplied with reasonable skill and care.
15.3 We only supply the Products for domestic and private use. If you use the Products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
16 Notices
16.1 All notices sent to you will be sent to the email address provided with your registration details (as updated by you). By accepting these Terms of Sale you give your consent to receive communications from us by email.
16.2 Personal information that you supply to us will only be disclosed by us to a third party in accordance with our Privacy Policy. You agree that we may use the personal information supplied by you in accordance with our Privacy Policy.
17 Privacy
17.1 Our Privacy Policy can be found at Privacy & Security. By consenting to these Terms of Sale, you acknowledge and agree to be bound by the terms of our Privacy Policy, which may be updated from time to time. Please read our Privacy Policy carefully.
18 Intellectual Property
18.1 The entire content of the Site, including all Abaya design, copyright, trademarks and other intellectual property rights it contains, including the name ‘Orange Blossom’, is the sole property of Ideal Abaya Trading Co Ltd and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on the Site nor may you use any such content in connection with any business or commercial enterprise.
19 Miscellaneous
19.1 No failure or delay by us in exercising any right or remedy provided by law or under these Terms of Sale and no single or partial exercise of any such right or remedy shall impair the right or remedy, or operate as a waiver or variation of it, or preclude its exercise at any subsequent time.
19.2 If any clause of these Terms of Sale is found to be invalid, illegal or unenforceable by any court or authority, that clause or part-clause will be deleted from these Terms of Sale and the validity and enforceability of the rest of these Terms of Sale shall remain unaffected.
19.3 A person who is not a party to a Contract is not entitled to enforce any of its terms (including these Terms of Sale) under the Contracts (Rights of Third Parties) Act 1999.
19.4 We will try and solve any disagreements quickly, fairly and efficiently. However, if you are not happy with the way that we deal with any disagreement and you want to begin court proceedings, you must do this within the Kingdom of Saudi Arabia.
The Frist order Discount Terms and Conditions
TERMS & CONDITIONS
Orange Blossom
ENTRY
The Frist order (“Discount”) .
Customers must submit a valid email address using the form found here. On validation of their email address a discount code will be sent to the submitted email address within 72 hours.
During the Discount Promotion Period only, eligible customers can enjoy 10% off full price styles online at www.orangeblossomstore.com. The customer must enter their unique discount code at checkout for the discount to be applied.
The discount does not apply to shipping charges.
The Promotion Discount cannot be used in conjunction with any other offer.
The Promotion is valid for a maximum of five full price transactions.
All entries agree to be added to the Orange Blossom marketing database.
GENERAL
The Discount is open to those who submit a valid Email Address.
The Discount is subject to availability. The Discount is non-transferable, non-refundable, cannot be exchanged and cannot be redeemed for a cash equivalent.
The Discount can be used online at orangeblossomstore.com and in any full price Orange Blossom boutique.
The Discount cannot be used in conjunction with any other offer.
Orange Blossom Online Terms of Sale apply to all product purchased at www.orangeblossomstore.com
Customers are deemed to have accepted and agreed to be bound by these terms and conditions upon usage of the Discount. Ideal Abaya Trading Co Ltd reserves the right to refuse to apply the Discount to anyone in breach of these terms and conditions. The decision of Ideal Abaya Trading Co Ltd regarding any aspect of the Discount is final and binding and no correspondence will be entered into about it.
Events may occur that render the Discount itself or the awarding of the Discount impossible due to reasons beyond the control of Ideal Abaya Trading Co Ltd and accordingly they may at their absolute discretion vary, amend or cancel the Discount and customers agree that no liability shall attach to Ideal Abaya Trading Co Ltd as a result thereof.
Insofar as is permitted by law, Ideal Abaya Trading Co Ltd, its agents or distributors will not in any circumstances be responsible or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the Discount except where it is caused by the negligence, fraud or fraudulent misrepresentation of Ideal Abaya Trading Co Ltd, its agents or distributors or that of their employees.
Any dispute arising from, or related to, these Terms and Conditions shall be subject to the laws of KSA, and the exclusive jurisdiction of the courts of KSA.
The Discount owner is Ideal Abaya Trading Co Ltd, Kingdom of Saudi Arabia. For any questions or queries regarding this Discount please contact us at [email protected]
Website Terms Of Use
1 Introduction
1.1 This website orangeblossomstore.com (the “Site”) is provided and operated by Ideal Abaya Trading Co Ltd (“we”, “us” or “our”).
1.2 Your use of the Site is subject to these website terms and conditions (“Website Terms”) which tell you the basis on which you may make use of the Site.
1.3 Whether you register with us or not you will be bound by these Website Terms in full and you also agree to be bound by the terms of our Privacy Policy which explains the use we are authorised to make of your personal information.
1.4 Your purchase of products which we supply to you through the Site (“Product(s)”) is subject to our Terms of Sale.
1.5 Please read these Website Terms carefully. Together with our Privacy Policy and, if you purchase Products through the Site, our Terms of Sale, they govern our relationship with you.
1.6 We may amend these Website Terms at any time by posting the amended terms on the Site. All amended terms will automatically take effect immediately on posting. Please check these Website Terms periodically to inform yourself of any changes. In continuing to use the Site you confirm that you accept the then current Website Terms in full at the time you use the Site.
2 Orange Blossom
2.1 We are Ideal Abaya Trading Co Ltd, a company registered in the Ministry of Commerce and Industry Kingdom of Saudi Arabia. Our registered office is Orange Blossom Store, Al-Wateen Commercial Center, Saud Al-Faisal Street, Al-Rawdah Dist, Jeddah 23432 and our registered number is 4030286677.
2.2 You can contact us by email at www.orangeblossomstore.com/contact or on +966 (0)56 427 4937.
3 Registration
3.1 In order to become a registered user of the Site and purchase our Products you will be required to provide some basic personal information.
3.2 You agree that all information supplied on registration is true and accurate and will be kept up to date at all times. We will use the information provided to us to contact you.
4 Use of the Site
4.1 We have made this Site available to you for your own personal non-commercial use. We may modify, withdraw or deny access to this Site at any time.
4.2 If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must keep this safe and treat such information as confidential, and you must not disclose it to any third party.
5 Intellectual Property
5.1 The Site and all of its contents including, without limitation, all text, software (including source codes), trademarks, logos, designs, images, photographs, audio visual materials, written materials and any other form of material (“Website Content”) is owned by us or licensed to us by third parties. The copyright and all other intellectual property rights in all Website Content (whether registered or unregistered) is owned by us or our licensors. Any rights or licences of the Website Content not expressly granted by these Website Terms are reserved.
5.2 Except as set out in these Website Terms your use of the Website Content without our written permission is strictly prohibited. You may print off one copy, and may download extracts, of any page of the Site for non-commercial, personal use provided that:
5.2.1 you do not modify, distribute, publish, transmit, display, reproduce, create derivative works from, sell, license or otherwise use the Website Content without our written permission;
5.2.2 no graphics are used separately from accompanying text;
5.2.3 our copyright and trademark notices appear in all copies and you acknowledge this Site as the source of the material; and
5.2.4 the person to whom you provide these materials is made aware of these restrictions.
5.3 You may not systematically extract and/or re-utilise parts of the Website Content without our express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation any substantial parts of this Site without our express written consent.
5.4 In the event that you are found by us to have breached the terms of this clause 5 then we reserve the right to terminate without notice your use of the Site without limiting any other rights and remedies we may have.
6 Warranty
6.1 We do not guarantee that the Site will be compatible with any hardware or software which you may use.
6.2 We do not warrant that the Site will be uninterrupted or error free.
6.3 The Site is provided on an “as is” basis without warranties of any kind, either express or implied, including, but not limited to, warranties of title or implied warranties of merchantability or fitness for a particular purpose, other than those warranties which are implied by and incapable of exclusion, restriction or modification under the laws of Ministry of Commerce and Industry of the Kingdom of Saudi Arabia.
7 Liability
7.1 The information contained on the Site is given for general information and interest purposes only. We shall not be liable, regardless of the cause or duration, for any errors, inaccuracies, omissions, or other defects in, the information contained within the Site (including the reliance upon any such information), or for any delay or interruption in the transmission thereof to you, or for any claims or losses arising therefrom or occasioned thereby. Specifically, please note that some products may appear slightly larger or smaller than actual size due to screen defaults and photography techniques.
7.2 We will not be liable for any third party claims or any business, financial, economic loss or any loss of profit nor for any consequential or indirect loss (such as lost reputation or lost opportunity) whether foreseeable or unforeseeable, arising as a result of your use of the Site whether such loss is incurred or suffered as a result of our negligence or otherwise.
7.3 We accept no liability for viruses and you are advised to take all appropriate safeguards before downloading information or images from the Site.
7.4 Nothing in these Website Terms will limit our liability for:
7.4.1 fraud;
7.4.2 death or personal injury caused as a result of our negligence; or
7.4.3 any matter for which it would be unlawful for us to exclude or to attempt to exclude our liability.
8 Cancellation
8.1 On receipt of an email by you to us cancelling your registration we will terminate your registration.
8.2 We reserve the right to terminate your registration immediately without notice if in our opinion you have breached these Website Terms.
9 Notices
9.1 We request that all information included in your registration is accurate, current and complete.
9.2 All notices sent to you will be sent to the email address provided with your registration details (as updated by you). By accepting these Website Terms you give your consent to receive communications from us by email.
9.3 Personal information that you supply to us will not be disclosed by us to any third party save in accordance with our Privacy Policy. You agree that we may use the personal information supplied by you in accordance with our Privacy Policy.
10 Links to and from other websites
The Site may include links to other websites or material. We are not responsible for content on any website outside the Site. Please see our Privacy Policy for more details.
11 Miscellaneous
11.1 No failure or delay by us in exercising any right or remedy provided by law or under these Website Terms and no single or partial exercise of any such right or remedy shall impair the right or remedy, or operate as a waiver or variation of it, or preclude its exercise at any subsequent time.
11.2 We will not be responsible for any breach of these Website Terms caused by circumstances beyond our reasonable control.
11.3 If any provision of these Website Terms is found to be invalid or unenforceable by a court, it will be deleted from the rest of these Website Terms which shall remain unaffected.
11.4 These Website Terms (and any document expressly referred to in them, including the Terms of Sale and Privacy Policy) represent the entire agreement between you and us in relation to the subject matter of any Contract.
11.5 These Website Terms are governed by and construed in accordance with the laws of Saudi. You agree, as we do, to submit to the non-exclusive jurisdiction of the Saudi courts.
Third Party Cookies
| Cookie Name | Purpose | Type and duration |
| Orange Blossom | orangeblossomstore.com uses cookies to enable some of the basic functionality that is required for you to browse and shop on the Site, such as remembering which products you have added to your basket. The information collected through these cookies is only used for this purpose and is never shared or sold on to third parties | Strictly Necessary |
| Social Media Cookies | Sites such as Facebook, instagram and Pinterest use cookies in order to be able to share and discuss our Products on social networks. They additionally use cookies to anonymously record that a user has clicked on a link that referred the user to the Site. This helps us know which of our online marketing channels is most effective. | Performance Cookie Session and persistent |
| DoubleClick Floodlight | DoubleClick uses cookies to serve Orange Blossom display advertisements across third party websites. The DoubleClick cookie serves relevant adverts to potential customers and takes a note whenever someone interacts with an advert. If a customer interacts with an advert and then makes a purchase, a conversion tracking cookie records this and we can then use this information to improve our display adverts | Advertising Cookie Persistent |
| Google Analytics | These cookies enable Google Analytics software. It helps us take and analyse visitor information such as browser usage and new visitor numbers. That information helps us to improve the Site and your shopping experience, and to make our marketing campaigns relevant. The data stored by these cookies never shows personal details from which your individual identity can be established | Performance Cookie Session and persistent To opt-out of Google Analytics: http://tools.google.com/dlpage/gaoptout |
| Google adwords conversion pixel | This third party cookie shows us how you found our Site and which website you came from. This helps us know which of our online marketing channels is most effective. They also allow us to reward some external websites for directing you to us | Advertising Cookie Persistent |
| Linkshare | Linkshare use cookies to anonymously record that a user has clicked on a Linkshare link that referred the user to the Site. This information is collected in order to enable us to pay a commission to Linkshare and its affiliates for any sales they may drive on the Site | Advertising Cookie Persistent |
| Inspectlet | Inspectlet shows us how you interact with our website, both individually and in aggregate in order to help us improve your experience as a customer and in order to assist with specific bugs and issues with the functionality of our website. | Analytical Cookie Session |
| Hotjar | Hotjar shows us how you interact with our website, both individually and in aggregate in order to help us improve your experience as a customer and in order to assist with specific bugs and issues with the functionality of our website. | Analytical Cookie Session |
| Google Optimize | We use Google Optimize as a tool to collect and monitor information about changes to our website. Information on how you respond to changes on our website is available to us in aggregate as a mechanism to help us analyse the impact of new functionality on your experience | Performance Cookie Persistent |
| Feed Optimize | This third party cookie shows us how you found our Site and which website you came from, specifically for websites and sources which use our product feed, such as Google Shopping. This helps us know which of our online marketing channels is most effective. | Advertising Cookie Persistent |
| Bing | This third party cookie shows us how you found our Site and which website you came from. This helps us know which of our online marketing channels is most effective. They also allow us to reward some external websites for directing you to us | Advertising Cookie Persistent |
| Pingdom | This third party cookie is used to monitor the performance of our website for your session and helps us understand issues with website speed and performance. | Performance Cookie Session and Persistent |
| ContentSquare | ContentSquare is a solution which aggregates usage and frequency data to improve user experience. Statistics created are anonymous. ContentSqaure’s Privacy Policy is available here | Advertising Cookie, Persistent |
How Do You Use Cookies?
Cookies
When you visit the Services we may store some information (commonly known as a “cookie” or similar technologies) on your device. Cookies are pieces of information that a website transfers to your hard drive to store and sometimes track information about you. Cookies are specific to the server that created them and cannot be accessed by other servers, which means that they cannot be used to track your movements around the web.
Cookies can be categorised in accordance with the categories found in the ICC UK Cookie guide as set out below:
a) strictly necessary cookies – these cookies are essential in order to enable you to move around a website and use its features and enable services you have specifically asked for. Consent is not generally required for these cookies;
b) performance cookies – these collect information about how visitors use a website, for example, by recording which pages users go to most often (usually on an anonymous basis);
c) functionality cookies – these cookies allow a website to remember the choices a user makes, such as a user name or language preference; and
d) targeting or advertising cookies – these collect information about a user’s browsing habits and are usually placed by advertising networks with the website operator’s permission.
Cookies can also be categorised in accordance with how long they are saved on your device. “Session cookies” are short-term cookies that are only saved on the computer’s memory for the duration of a user’s visit to the website, whereas “persistent cookies” remain saved in the computer’s memory for a set period of time, even after the browser session has ended.
Cookies SMS
The Orange Blossom website uses cookies to help keep track of your experience on the site and of items you put into your shopping cart including when you have abandoned your cart. This information is used to personalise your experience and determine when to send cart reminder messages via SMS.
How to manage & remove cookies
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Ideal Abaya Trading Co Ltd Terms of Sale
ONLINE TERMS OF SALE
These Terms
It is important that you read these terms and conditions of sale (“Terms of Sale”) carefully before ordering any Product(s) (“Products”) from orangeblossomstore.com (“Site”). Together with our Privacy Policy and Website Terms of Use, these Terms of Sale govern our relationship with you in relation to this Site and your purchase of our Products on this Site.
We advise you to print a copy of your Order and these Terms of Sale for your information and safe keeping.
By placing an order for any Product(s) on this Site (“Order”) you agree to be bound by these Terms of Sale, and by continuing to access the Site you agree to accept the practices described in these Terms of Sale, which may be updated or changed by us from time to time.
By placing an Order you are offering to purchase a Product on and in accordance with these Terms of Sale. All Orders are dependent on availability and confirmation of the Order price.
About Orange Blossom
We are We are Ideal Abaya Trading Co Ltd (registration number 4030286677), a company registered in the Ministry of Commerce and Industry Kingdom of Saudi Arabia.
- You can contact us at that address, or via email at www.orangeblossomstore.com/contact or by telephone on +966 (0)56 427 4937 (toll free) between the hours of 9:00am – 5:00pm AST, Saturday – Thursday.
If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
When we use the words “writing” or “written” in these terms, this includes emails.
The Contract
Orders are submitted via the Site as set out in this clause.
Once you are ready to make a purchase, click on “Add to Shopping Bag” to add the Product(s) you wish to purchase to your Shopping Bag. Then proceed by clicking “Proceed to Purchase” to log into our secure servers to complete your Order.
If this is your first purchase on our Site you will have the option to register and create an account with us using your email address and you will also be asked to create a password. You must keep this password confidential and not disclose it to any third party. You will then be asked to input your address. The address that you register with must be the address that the card statement is sent to, however you can use a different delivery address if you so wish. If you have already registered with us you may enter your sign in details to access your account.
Once signed in or registered, as the case may be, you must select your preferred method of delivery (if any delivery charges are payable these will then be added to the amount you will be charged), confirm you wish to make an Order and consent to the Terms of Sale. You will then be asked to confirm your delivery address and input your payment details.
Once you have finished compiling your Order, you will be asked to confirm that your Order is correct. If it is not correct, you can revisit your Order and correct the mistakes before confirming and submitting your Order to us. It is your responsibility to ensure that your Order is correct before submitting it to us.
We will then send you a confirmation email (including your order reference number) to acknowledge that we have received your Order (“Confirmation”). This is sent to the email address you register with us. After sending you the Confirmation we will process the payment details you have given to us to take payment for your Order.
If and when we are able to do so, we will send you a second email confirming dispatch of the Product(s) to the delivery address you have requested and giving you estimated timescales for delivery.
Our acceptance of your Order will be complete only when we send a second email to you confirming your Order and dispatch of the Product(s) and after payment is taken from your credit or debit card. Our acceptance of your Order will be considered for all purposes to have been effectively communicated to you at the time Orange Blossom sends an order dispatched email and it is at this point that a legally binding contract is formed between you and Orange Blossom for the purchase of Products (“Contract”).
If we are unable to fulfil your Order, you will receive an email from us informing you that the Order has not been accepted and we will refund the payment for your Order to you.
Only adults (persons aged 18 and over) are entitled to enter into legally binding contracts.
Making a Change to the Contract
If you wish to make a change to the Product(s) you have ordered please contact us. We will let you know if the change is possible.
Unfortunately, if we have already sent you the second email referred to in cl 3.8 we are unable to change your Order, although you will still have the rights to cancel described below.
Engraving and Gift Messages
We are unable to process any modifying request or gift card messages containing profanities or inappropriate language. Where possible, we will contact you to seek an alternative modifying or gift message and we will do this before we send you the second confirmatory email in respect of your Order.
As outlined at 11.3 below, you do not have any right to (a) cancel your Contract for supply of any Product/s, (b) refund and Product/s and/or (c) exchange any Product/s that have been modified or otherwise made to your bespoke specifications (unless such Product/s were damaged, defective or faulty when delivered to you or have been incorrectly delivered).
Price
When you submit your Order, you are offering to buy the Product(s) at the price set out in the Order.
Where you are ordering for delivery to the KSA, all prices are inclusive of VAT in the KSA. Delivery charges (where applicable) for delivery to the KSA will be shown when you view the Product(s) in your Shopping Bag.
Where you are ordering for delivery to the European Union, you act as the importer of the Product(s) into the European Union (commonly known as the “Importer of Record”). The price we display includes import duty and taxes which we shall pay to the relevant authorities on your behalf. You hereby authorize us to make such payments on your behalf. The import duty, import taxes and delivery charges (where applicable) for delivery to the E.U. are included in the total amount due when you view the Product(s) in your Shopping Bag.
Where you are ordering for delivery to the United States, we will add any applicable state taxes and any delivery charges and display these in the total amount due on the checkout page.
Where you are ordering for delivery to anywhere other than the European Union or the United States, all prices are inclusive of any applicable import duties or taxes. Delivery charges (where applicable) will be shown when you view the Product(s) in your Shopping Bag.
The total amount payable by you will be displayed before you confirm your Order and will be set out in the confirmatory email you receive from us.
Our prices may change at any time. If we discover that the price for a Product has changed or that there has been a pricing error when we receive your Order we will contact you and ask if you wish to proceed at the correct price. If you confirm that you do wish to proceed, please remember that we will not be under an obligation to supply the Product(s) until we have sent you the second email confirming your Order.
It is always possible that, despite our best efforts, some of the Product(s) we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the Product(s) correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the Product(s) correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognized by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
Promotion and Offer Codes
To redeem a promotion or offer code (“Code”), insert the Code in the “Voucher / Offer Code” box on the Shopping Bag page of the Site and click “Update”. If valid, the Code will be applied.
In addition to any Code specific terms and conditions, the following conditions apply to all Codes:
Only one code can be used per Order
Codes can only be applied to full price items (Codes cannot be applied to sale items)
Codes are non-transferrable and no cash alternative is available
Orders must be made prior to 23:59 GMT +3 on the closing or expiry date of the Code (if one is specified)
All offers and promotions are dependent on stock availability
Offer codes and promotions may be amended or removed at any time
These Terms of Sale apply to purchases made using a Code
Payment
All payments must be made at the time of Confirmation. Payment for all Orders must be by credit or debit card. We accept payment credit or debit card payments via Visa, MasterCard, Maestro and MADA. If we are unable to accept or fulfil your Order for any reason then we will refund any money paid by you in respect of the Order. We will not dispatch the Product(s) until we receive payment in full.
For payment by card, all credit or debit cardholders and bank account holders respectively may be dependent on authorization and authentication. If the issuer of your payment card or our service provider refuses to, or does not for any reason authorize or validate the payment, we will not be liable in these circumstances for any delay or non-delivery in respect of the Product(s) which you have ordered as a result.
To ensure safe and secure shopping. We also use standard internet encryption technology to provide you with the maximum practicable level of security.
We do not hold any of your payment details anywhere on the Site. They are passed securely to our payments processor for authorization by your bank or payment provider.
Delivery
We aim to deliver Product(s) to the delivery address you have requested in your Order within the time set out in our second confirmatory email but we cannot give an exact or guaranteed delivery date.
If we have not delivered the Product(s) to you within 30 (thirty) days of the date of the Contract, or any other date that we may agree with you, then you may cancel the Contract and we will refund any money paid by you.
Ownership of the Product(s) will pass to you on delivery.
Damaged or Defective Product(s)
Except for any specific warranties we offer in relation to any particular Product(s) (including our Five Year Warranty), or consumer guarantees under law, we do not offer any warranty or guarantee on our Product(s).
You should inspect the Product(s) when you receive them for defects or damage. If you find a defect or damage contact our Customer Care Team as soon as possible with your Order reference number to hand.
If the Product(s) are found to be damaged prior to delivery to you, or defective (through no fault of your own wearing or use), we will repair or replace the Product(s) or refund the price paid by you, including any delivery charges you paid, provided that you have not worn or used and damaged the Product(s). We will either refund the cost of the return of the Product(s) to us by you or send you a prepaid parcel which you can use to return the Product(s).
Exchanges and Returns
Without limiting your statutory rights, you may cancel a Contract at any time before your Order is delivered and up to 15 days afterward, beginning on the day the Product(s) are delivered to you or someone appointed by you (other than the carrier) receives the Product(s). By cancelling the Contract, you may return any Product(s) purchased from us within 15days and request a refund or an exchange.
To cancel a Contract, you must clearly inform us, preferably:
in writing (to Returns Department, Orange Blossom Store, Al-Wateen Commercial Center, Saud Al-Faisal Street, Al-Rawdah Dist, Jeddah 23432, KSA),
by email (to email at www.orangeblossom.com/contact-us ) or
by telephone (on +966 (0)56 427 4937 ) giving us your name, address and Order reference number.
You do not have any right to (a) cancel your Contract for supply of, and/or (b) refund and/or (c) exchange any Product/s that have been modified or otherwise made to your bespoke specifications (unless such Product/s were damaged, defective or faulty when delivered to you or have been incorrectly delivered).
You must return the Product(s) to us at your own cost within 14 days after the day of notifying us of the cancellation, in the same condition in which you receive them (without limiting your rights to take any reasonable steps to examine the Product(s) and make sure they conform to your Order). You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right to deduct the cost of any deterioration, up to the price of the Product(s), from the refund to which you are otherwise entitled.
To return (or exchange) the Product(s), you should package the parcel securely using the original packaging (making sure you include a note of your name and address (enclosing the exchange / returns form and the delivery note) inside the parcel) and then return it to us, by hand, courier or by recorded delivery mail or other form of certified mail to the following address: “Returns Department, Orange Blossom Store, Al-Wateen Commercial Center, Saud Al-Faisal Street, Al-Rawdah Dist, Jeddah 23432, KSA”. Products can be exchanged (but not returned) at our KSA boutique.
If you cancel a Contract between us within the 100 day period (see above), we will process the refund due to you as soon as possible and, in any case, within 14 days after the day on which we receive the Product(s) back or, if earlier, the day on which we receive evidence that you have returned the Product(s) to our returns address. We will refund the price of the Product(s) in full (except for any deduction we are entitled to make due to your use of, or damage to, the Product(s), or any unnecessary handling by you), including the cost of standard delivery. If you have selected a delivery method which is more expensive than the standard delivery method (the cheapest option), we will only refund you the amount of the standard delivery charge. All other cancellations and refunds are at our sole discretion.
We will refund any money received from you using the same method originally used by you to pay for your purchase, unless agreed otherwise.
Details of your consumer rights to cancel described above, and an explanation of how to exercise them, are provided in the delivery note which accompanies the Product(s).
For exchanges, if the value of the new Product(s) exceeds the original value of the Product(s), you will be required to pay the difference. Should the value of the new Product(s) be lower than the original value, the difference will be credited to the credit or debit card originally used for the Order.
Exchanges and Returns Without Proof of Purchase
Without limiting your statutory rights, on presentation of Product(s) without Proof of Purchase, we are happy to offer you a repair for a fee outlined on our Repair Fees table as this changes from time to time.
Disclaimer and Limitations on Our Liability
You use the site at your own risk. The site is provided on an “as is” and “as available” basis. To the extent permitted by applicable law, our company and its officers, employees, directors, shareholders, parents, subsidiaries, affiliates, agents, and licensors (“affiliates”) disclaims all warranties, conditions, and representations of any kind, whether express, implied, statutory, or otherwise, including those related to merchantability, fitness for a particular purpose, and non-infringement and those arising out of course of dealing or usage of trade.
In particular, our company and its affiliates make no representations or warranties about the accuracy or completeness of content available on or through the site, or the content of any websites or online services linked to or integrated with the site. Our company and its affiliates will have no liability for any: (a) errors, mistakes, or inaccuracies of content; (b) personal injury or property damage resulting from your access to or use of the site; (c) any unauthorized access to or use of our servers or of any personal information or user data; (d) any interruption of transmission to or from the site; (e) any bugs, viruses, trojan horses, or the like which may be transmitted on or through the site by any third party; or (f) any loss or damage of any kind incurred as a result of the use of any content posted or shared through the site.
You understand and agree that any material or information downloaded or otherwise obtained through the use of the site is done at your own risk and that you will be solely responsible for any damage arising from doing so. No advice or information, whether oral or written, obtained by you from us or through the site will create any warranty not expressly made.
To the maximum extent permitted by applicable law, in no event will we be liable to you or to any third party for any indirect, special, incidental, punitive, or consequential damages (including for loss of profits, revenue, or data) or for the cost of obtaining substitute products arising out of or in connection with these terms of sale, however caused, whether such liability arises from any claim based upon contract, warranty, tort (including negligence), strict liability or otherwise, and whether or not we’ve been advised of the possibility of such damages.
To the maximum extent permitted by applicable law, our total cumulative liability to you or any third party under these terms of sale, from all causes of action and all theories of liability, will be limited to and will not exceed the amount you have actually paid us during the twelve (12) months preceding the claim giving rise to such liability.
You understand and agree that we have set our prices and entered into these Terms of Sale with you in reliance upon the limitations of liability set forth in these Terms of Sale, which allocate risk between us and form the basis of a bargain between the parties.
Indemnification
You agree to indemnify and hold harmless our company and its Affiliates from and against any and all claims, costs, proceedings, demands, losses, damages, and expenses (including, without limitation, reasonable attorney’s fees and legal costs) of any kind or nature, arising from or relating to, any actual or alleged breach of these Terms of Sale by you or anyone using your account. If we assume the defense of such a matter, you will reasonably cooperate with us in such defense.
Notices
All notices sent to you will be sent to the email address provided with your registration details (as updated by you). By accepting these Terms of Sale you give your consent to receive communications from us by email.
Personal information that you supply to us will only be disclosed by us to a third party in accordance with our Privacy Policy. You agree that we may use the personal information supplied by you in accordance with our Privacy Policy.
Privacy
Our Privacy Policy can be found at Privacy & Security. By consenting to these Terms of Sale, you acknowledge and agree to be bound by the terms of our Privacy Policy, which may be updated from time to time. Please read our Privacy Policy carefully.
Acceptable Use of the Site
You are responsible for your use of the Site, and for any use of the Site made using your account. When you use the Site, you may not:
(a) violate any law or regulation;
(b) violate, infringe, or misappropriate other people’s intellectual property, privacy, publicity, or other legal rights;
(c) post or share anything that is illegal, abusive, harassing, harmful to reputation, pornographic, indecent, profane, obscene, hateful, racist, or otherwise objectionable;
(d) send unsolicited or unauthorized advertising or commercial communications, such as spam;
(e) engage in spidering or harvesting, or participate in the use of software, including spyware designed to collect data from the Site;
(f) transmit any viruses or other computer instructions or technological means whose purpose is to disrupt, damage, or interfere with the use of computers or related systems;
(g) stalk, harass, or harm another individual;
(h) impersonate any person or entity or perform any other similar fraudulent activity, such as phishing;
(i) use any means to scrape or crawl any web pages contained in the Site;
(j) attempt to circumvent any technological measure implemented by us or any of our providers or any other third party (including another user) to protect the Site;
(k) attempt to decipher, disassemble, or reverse engineer any of the software or other underlying code used to provide the Site; or
(l) advocate, encourage, or assist any third party in doing any of the foregoing.
Intellectual Property
We own the entire content of the Site, including all right, title and interest in and to the software, text, media, jewelry design (“Our Content”), and our trademarks, logos and brand elements (“Marks”). The Site, Our Content and our Marks are all protected under Saudi Ministry of Commerce. and international laws. The look and feel of the Site are copyright © Orange Blossom. All rights are reserved. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of Our Content or copies of Our Content supplied to you or which appears on the Site nor may you use any such Content in connection with any business or commercial enterprise without the express written permission from Ideal Abaya Trading Co LTD.
Arbitration Agreement & Waiver of Certain Rights
You and Ideal Abaya Trading Co Ltd agree that we will resolve any disputes between us through binding and final arbitration instead of through court proceedings. You and Ideal Abaya Trading Co Ltd hereby waive any right to a jury trial of any Claim (defined below). All controversies, claims, counterclaims, or other disputes arising between you and Ideal Abaya Trading Co Ltd relating to these Terms of Sale or the offerings (each a “Claim”) shall be submitted for binding arbitration in accordance with the Rules of the American Arbitration Association (“AAA Rules”). The arbitration will be heard and determined by a single arbitrator. The arbitrator’s decision in any such arbitration will be final and binding upon the parties and may be enforced in any court of competent jurisdiction. The parties agree that the arbitration will be kept confidential and that the existence of the proceeding and any element of it (including, without limitation, any pleadings, briefs or other documents submitted or exchanged and any testimony or other oral submissions and awards) will not be disclosed beyond the arbitration proceedings, except as may lawfully be required in judicial proceedings relating to the arbitration or by applicable disclosure rules and regulations of securities regulatory authorities or other governmental agencies.
If you demonstrate that the costs of arbitration will be prohibitive as compared to the costs of litigation, Ideal Abaya Trading Co Ltd will pay as much of the administrative costs and arbitrator’s fees required for the arbitration as the arbitrator deems necessary to prevent the cost of the arbitration from being prohibitive. In the final award, the arbitrator may apportion the costs of arbitration and the compensation of the arbitrator among the parties in such amounts as the arbitrator deems appropriate.
This arbitration agreement does not preclude you or Ideal Abaya Trading Co Ltd from seeking action by federal, state, or local government agencies. You and Ideal Abaya Trading Co Ltd also have the right to bring qualifying claims in small claims court. In addition, you and Ideal Abaya Trading Co Ltd retain the right to apply to any court of competent jurisdiction for provisional relief, including pre-arbitral attachments or preliminary injunctions, and any such request shall not be deemed incompatible with these Terms of Sale, nor a waiver of the right to have disputes submitted to arbitration as provided in these Terms of Sale.
Neither you nor Ideal Abaya Trading Co Ltd may act as a class representative or private attorney general, nor participate as a member of a class of claimants, with respect to any Claim. Claims may not be arbitrated on a class or representative basis. The arbitrator can decide only your and/or Ideal Abaya Trading Co LTD’s individual Claims. The arbitrator may not consolidate or join the claims of other persons or parties who may be similarly situated.
If any provision of this Section is found to be invalid or unenforceable, then that specific provision shall be of no force and effect and shall be severed, but the remainder of this Section shall continue in full force and effect. No waiver of any provision of this Section of the Terms of Sale will be effective or enforceable unless recorded in a writing signed by the party waiving such a right or requirement. Such a waiver shall not waive or affect any other portion of these Terms of Sale. This Section of the Terms of Sale will survive the termination of your relationship with Ideal Abaya Trading Co Ltd.
This section limits certain rights, including the right to maintain a court action, the right to a jury trial, the right to participate in any form of class or representative claim, the right to engage in discovery except as provided in AAA Rules, and the right to certain remedies and forms of relief. Other rights that you or Ideal Abaya Trading Co Ltd would have in court also may not be available in arbitration.
Miscellaneous
No failure or delay by us in exercising any right or remedy provided by law or under these Terms of Sale and no single or partial exercise of any such right or remedy shall impair the right or remedy, or operate as a waiver or variation of it, or preclude its exercise at any subsequent time.
If any clause of these Terms of Sale is found to be invalid, illegal or unenforceable by any court or authority, that clause or part-clause will be deleted from these Terms of Sale and the validity and enforceability of the rest of these Terms of Sale shall remain unaffected.
Under no circumstances will we be held liable for any delay or failure in performance due in whole or in part to any acts of nature or other causes beyond our reasonable control.
These Terms of Sale will be governed by and construed in accordance with the laws of the State of New York, without giving effect to any conflict of laws rules or provisions. You agree that any action of whatever nature arising from or relating to these Terms of Sale or the Site will be filed only in the state or federal courts located in New York, New York. You consent and submit to the personal jurisdiction of such courts for the purposes of any such action.
We may assign our rights and obligations under these Terms of Sale, including in connection with a merger, acquisition, sale of assets or equity, or by operation of law.
From time to time, we may change these Terms of Sale. A regular visit to this page will ensure awareness of any future changes. Your continued use of the Site following such change(s) shall signify your agreement to be bound by our modified Terms of Sale.
Gift Voucher Terms & Conditions
The Orange Blossom Gift Voucher is available to purchase in Saudi rial, Emirati dirham and USD.
Gift Vouchers and e-vouchers purchased in Saudi rial can be redeemed at both our website and at our Orange Blossom boutique in Jeddah.
Gift Vouchers and e-vouchers redeemed at our website must be redeemed in the currency of the voucher purchased.
Gift Vouchers expire one year from date of purchase.
The Orange Blossom Gift Voucher can be used as full or part payment for any purchase & does not have to be used in full at any one time.
Gift Vouchers cannot be returned or exchanged for cash.
If a product is returned to us that has been purchased using a Gift Voucher, the value will be refunded back onto that Gift Voucher, or a new Gift Voucher will be issued.
Offer codes cannot be used to purchase gift vouchers.
We reserve the right to amend or withdraw a promotion without notice.
For all enquiries, please contact our Customer Care team using the chat widget on the bottom right hand side of this page.